We have had some reports of some users seeing the message that their java version is out of date when they are using JIRA - why are they seeing this or is there any documentation to specify what their java version should be? I see documentation for the server that JIRA is installed on but it doesn't mention end user machines to access JIRA?
It's probably around the screenshot functions - that needs java on the client machine rather than the JIRA server.It's a Java warning rather than a JIRA one, it's all about the client.
You believe it's because the user was taking screenshots and this is why they see this?
It's the only part of JIRA that I know that runs on the client side. You won't get the error on the server side, other than a warning in the logs
Thanks Nick, they mention they are getting it when accessing the application or when they navigated to screen to change password so not sure they were taking screenshots but can ask.
do we know what version they should have for java client-side that works with this screenshot functionality?
Maybe, but why would the upgrade warning be shown during log in?
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