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JIRA UAT Down

devops-support
devops-support
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February 15, 2021

Hi,

My JIRA UAT is down since 7 days. we tried to resolve by restarting and stopping the server through PUTTY  but It doesn't work. Can you please help me on this?error code jira.PNG

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Dirk Ronsmans
Dirk Ronsmans
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February 15, 2021

Hi @devops-support ,

Little more info would be great!

  • Did it suddenly go down on it's own?
  • Was an upgrade done?
  • Do you see anything in the logs? plugins failing, error messages,..

 

The more we know the better we can try and help. 

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G subramanyam
G subramanyam
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February 15, 2021

Hi @devops-support welcome to the Jira Server Atlassian community.

 

May I suggest you opening a ticket with the support team on: https://support.atlassian.com/jira-software-server/   with logs and screenshot for investigating the issue.

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