JIRA Software is licensed but not currently installed after upgrading from Jira 6

After upgrading from Jira 6 to Jira 7 users are getting a warning in different projects that also can be seen by administrators in the url "[server]/plugins/servlet/applications/versions-licenses" stating "JIRA Software is licensed but not currently installed." with a big "Install" button beside it. 

When users try to install it they get an error in a red box that says "An unexpected error occurred. Refer to the logs for more information.".

So far we've tried:

- Stoping service, reinstalling Jira Core last version with installer, restarting service, installing Jira application with .obr file through Applications Management section.

- Stoping service, reinstalling Jira Software last version with installer, restarting service.

- Stoping service, uninstalling 3rd party add-ons for Jira, reinstalling Jira Software with installer and .obr file, restarting service.

- Restarting service, reinstalling Jira software last version with installer, 

 

2 answers

1 accepted

Accepted Answer
2 votes

I tried many things without succeeding but finally fixed it following these steps:

https://confluence.atlassian.com/jirakb/jira-application-does-not-start-due-to-disabled-bundled-plugin-254738702.html

 

 

0 votes

i experience the exact same problem after the same upgrade: 6.2 to 7.2.5.

as i check with atlassian the natural upgrade path from jira 6 is jira software, but in my case we upgrade to jira core 7 due to the fact that we're not using the software features.

the renewal was not possible and they issue a new license.

After the upgrade, I fix the problem by changing the project type of all the project from jira software to jira core.

Hope it helps

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

24,203 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you