JIRA Software is licensed but not currently installed after upgrading from Jira 6

After upgrading from Jira 6 to Jira 7 users are getting a warning in different projects that also can be seen by administrators in the url "[server]/plugins/servlet/applications/versions-licenses" stating "JIRA Software is licensed but not currently installed." with a big "Install" button beside it. 

When users try to install it they get an error in a red box that says "An unexpected error occurred. Refer to the logs for more information.".

So far we've tried:

- Stoping service, reinstalling Jira Core last version with installer, restarting service, installing Jira application with .obr file through Applications Management section.

- Stoping service, reinstalling Jira Software last version with installer, restarting service.

- Stoping service, uninstalling 3rd party add-ons for Jira, reinstalling Jira Software with installer and .obr file, restarting service.

- Restarting service, reinstalling Jira software last version with installer, 

 

2 answers

1 accepted

0 vote

i experience the exact same problem after the same upgrade: 6.2 to 7.2.5.

as i check with atlassian the natural upgrade path from jira 6 is jira software, but in my case we upgrade to jira core 7 due to the fact that we're not using the software features.

the renewal was not possible and they issue a new license.

After the upgrade, I fix the problem by changing the project type of all the project from jira software to jira core.

Hope it helps

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