We're getting "Cannot create issue due to invalid license: [Sorry, you can't create any issues right now, as you need to have access to a JIRA application to be able to create issues. To gain application access you need to be a member of a group assigned to an application.]" from the mail handler. We upgraded to JIRA Software 7 last week and I guess it started failing then but some mails seem to go through.
Was there a change with JIRA 7 so users not in the jira-users group can't create issues through mail anymore and why don't they just get the default reporter in that case?
guys, I've written to the Atlassian support and here is the info they provided: "There was a change to the way Default Reporters for mail handlers work. They must now have Application Access to JIRA in order for them to have the permissions to create tickets via e-mail. The changes are best mentioned and outlined in Dave Meyer's post on this Atlassian Answers post (https://answers.atlassian.com/questions/31663613/answers/31663621?flashId=964680071). This provides the best explanation as to the changes regarding this. [Farther goes the info regarding my particular case] " Maybe it'd help you somehow. Though my case isn't resolved still and this answer didn't work for me. I'll let you know the final result.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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