JIRA Service Desk view issue page scroll

Hi,

There is a strange behaviour in JIRA Service Desk 2.5.9 and it frustrates users a lot.

When an agent view issue using queue view everything is fine, but when tries to click in issuekey and get non-queue view (eg. my.jira.com/browse/PKEY-123) then page is scrolled down until last comment and issue details are hidden (if there are some comments).

Do you know how to avoid the scroll?

1 answer

Indeed, we got the same behaviour after renewing the Service Desk and working with agents now.
Quite annoying!

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