JIRA Service Desk - Copy Value of Organizations to Custom Field in Jira Software

[André]

Hi,

I try to get the value from the organization from Jira Service Desk request to a linked Issue in Jira Software.

We've Scriptrunner, Automation for JIRA  and JMWE bought and could use them to get this work.

Does anyone know if this is possible?

Thank you!

André

[Meg Holbrook]

I think you could definitely get Automation for JIRA to work this out. I'd advise from a scriptrunner perspective, but I'm SO BAD at code. 

Here is a quick mock of something I think would work (haven't tested, but it's a start).

For example: 

- SoftwareTicket-12 is linked to JSDticket-5

- Organization in JSDticket-5 is changed --> Kicks off the automation from SoftwareTicket-12

- JSDTicket-5 copies the value from the organization field to the SoftwareTicket-12

[Andre Schäfer]

Hi,

thanks a lot for your answer!

I've found a little different solution. Because you cannot reuse the "Organization" field from Jira Service Desk in Jira Software (according to this issue https://jira.atlassian.com/browse/JSDSERVER-5291 ) you have to create a custom field to put the info to.

I've created an custom field called "Orga" in my project and get the info by using smart field values, which are available.

{
 "update": {
 "Orga": [
 {
 "set": "{{issue.customfield_10500.name}}"
 }
 ]
 }
}

In my case, the "Organization" field has the ID customfield_10500.

[Dayvis_Apolinário]

@Andre Schäfer

Hello!

I need to solve this same problem. What screen is this from the image above and where do I find it?

[André]

@Dayvis_Apolinário 

This screen is from Automation for Jira . You can find it in Administration -> System -> Automation -> New action -> Create Issue

[Emilio Gómez]

@André Did you need to have Orga custom field manually filled with Organizations before applying your workaround (assigning the organization to the ticket)? Or will this assignment automatically create a new value for "Orga" Custom field?

I'm looking for a way (without using plugins) to create this "Orga" custom field in Jira Software but automatically creating its values from Jira Service Organization (native) field. Otherwise, we will need to manually maintain (add) organization names in "Orga" custom field. 

[Christopher Reed]

@Dao Starita came up with the solution and I mixed it with the code from @Andre Schäfer and it works perfectly. My custom field is "Organization Affiliation" and it's what I shove to multiple reporting locations and allows me to sort and filter more easily and reuse across projects.

{
"update": {
"Organization Affiliation": [
{
"set": "{{issue.Organizations.name}}"
}
]
}
}

[jaison dsouza]

Does the custom field type u select while creating in JSW matters? I have selected label type and used the code above it the organization fields are not getting copied over

How can I proceed as both isn't working for me through automation

[Clemens Kahrer]

I have quite a similar question, but I would like to use a scriptrunner listener.
In my case I would like to copy the organizations field to a custom field in the same service desk project and update it whenever the organizations field is updated.

Any suggestions for that?

[Dao Starita]

I have the same question as Clemens. Any suggestion would be appreciated. Thanks.

[Dao Starita]

@Clemens Kahrer 

I found a solution for my use case. I need to populate a custom field with the value in Organizations field (Service Desk's field). In the set field value field in Automation, I set the value to "{{issue.Organizations.name}}" and it works for me.

Here is the help article about smart values: https://support.atlassian.com/jira-software-cloud/docs/smart-values-general/

Hope this helps you.

[Clemens Kahrer]

Hey!

Unfortunately not, as we are using JSM Server and not Cloud so far.

Thanks anyway - so maybe we need to switch to Cloud to have this opportunity.

best regards,
Clemens

[Pat Keenan]

One of our installs is server and another is data center. We intalled an automation plugin, Automation Lite for Jira, free for Server and cost a small amount monthly for data center. That allows us to use automation rule. Hope this helps.