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JIRA Service Desk - Copy Value of Organizations to Custom Field in Jira Software


I try to get the value from the organization from Jira Service Desk request to a linked Issue in Jira Software.

We've Scriptrunner, Automation for JIRA  and JMWE bought and could use them to get this work.

Does anyone know if this is possible?

Thank you!


2 answers

1 vote
Meg Holbrook Community Leader Jun 06, 2018

I think you could definitely get Automation for JIRA to work this out. I'd advise from a scriptrunner perspective, but I'm SO BAD at code. 


Here is a quick mock of something I think would work (haven't tested, but it's a start).


For example: 

- SoftwareTicket-12 is linked to JSDticket-5

- Organization in JSDticket-5 is changed --> Kicks off the automation from SoftwareTicket-12

- JSDTicket-5 copies the value from the organization field to the SoftwareTicket-12


thanks a lot for your answer!

I've found a little different solution. Because you cannot reuse the "Organization" field from Jira Service Desk in Jira Software (according to this issue ) you have to create a custom field to put the info to.

I've created an custom field called "Orga" in my project and get the info by using smart field values, which are available.

"update": {
"Orga": [
"set": "{{}}"

In my case, the "Organization" field has the ID customfield_10500.


@Andre Schäfer


I need to solve this same problem. What screen is this from the image above and where do I find it?


This screen is from Automation for Jira . You can find it in Administration -> System -> Automation -> New action -> Create Issue

I have quite a similar question, but I would like to use a scriptrunner listener.
In my case I would like to copy the organizations field to a custom field in the same service desk project and update it whenever the organizations field is updated.

Any suggestions for that?

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