JIRA Service Desk Automatic Assigning

Do we have any mechanism to use any function or code that can be assigned or embedded inside JIRA service desk to make JIRA tickets from customers assigned to my company helpdesk team randomly or on round robin scenario without assigning them manually. can you help me to do it.

4 answers

Any update on this for JIRA 7 or JSD? we need this functionality and it would seem that if you could add it to a release?

0 vote
Paulo Junior Atlassian Team Apr 14, 2015

Hi Fadi,

Currently there is no way to randomly assign issues between team members.   The only possible option is auto assign all tickets to a certain user using a post function.

 

Cheers,

Paulo

Thank you very much i do appreciate your reply.

This need to be added, seriously, for those with teams this is ideal that way agents dont cherry pick requests. 

@Paulo Junior [Atlassian] Could we add a feature request to get this added – I am sure that Fadi and I are not the only ones who would benefit from this functionality.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

Mission-critical battery manufacturer fulfills FAA software requirements with Commit Policy Plugin

EaglePicher Technologies is a leading manufacturer of battery systems for diverse industries like defense, aviation, space or medical. As they operate in highly regulated industries, keeping a clear ...

177 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you