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JIRA Resolution field definition

Do we have any documentation/confluence page with Jira best practices that include some directions to follow like when to use Won't' Fix, Duplicate & Postoned resolution field. A definition of each would be a help.

Wont'Fix:

Duplicate: 

Postponed:

1 answer

1 vote
Kat Community Leader Mar 04, 2021

Here is Atlassian's Best practices on using the "Resolution" field however it does give advice of when/how to use specific options.

 

Im my experience:
* 'Won't Fix' is used when a fix will not be implemented for reasons like that version of the software is not supported any more. 

* 'Duplicate' is used on one or more issues/requests raised for the same issue (possibly by the same person) either because they forget they already logged the issue/request or duplicate issues/request were created by auto-replies and badly-formatted replies to open Jira Service Management requests.

* 'Postponed' is not one I have used as it is not really a resolution - the work still need to be done at some point so a Blocked or Postponed status would make more sense.

Thank you, Kate. I will go through the shared page.

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