JIRA - Report on WOrkflow steps


I need some reports in issues:

I have JIRA 5.0.6. Do we have any reports on issues and workflow steps. can we query on issues on workflow steps/stages that they are in.

Also is it possible to get issue ageing from JIRA, it being a issue tracking tool. Often we require to know the time that was consumed to resolve an issue or close an issue.


1 answer

0 votes

To report on issues, define a filter and look at the issue status. Jira is littered with indications of what the current status of an issue is, as status is exactly what an "issue tracker" is there to track. https://confluence.atlassian.com/display/JIRA/Searching+for+Issues Once you've got some filters to find the issues you're interested in, then you can push them through gadgets and reports to get views of the data in different formats. For example, take a filter for "unresolved issues in project X" and push it through the "filter statistics" dashboard gadget, select "status" as the field you're interested in, and you'll get a bar-chart showing you counts of all the unresolved issues grouped by their status.

For the reporting on aging, you probably want to look at things like the "time in status", "time to resolve" and "resolution time" reports - see https://confluence.atlassian.com/display/JIRA/Generating+Reports to see the built-in stuff.

Ok, how about if I need a report to know how much effort went into each status of issue during it life cycle. Sort of effort distribution across the variuos status the issue is in ..

I think you'd need to write something to do that. You'd need to parse the worklogs for an issue, look at the time it was logged and then look at the issue history to see what the status was at that time. I'm not aware of a plugin that would do that (although I'd take a look through all the timesheet and worklog plugins available in the marketplace before resorting to code)

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,001 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot