Are there any restrictions with the rest api and ondemand version of JIRA.

when i use CURL i get curl: (7) Failed connect to ####:443; Timed out

when i test the same command on a local test instance (not https) i don't have any issues.

3 answers

1 accepted

Hi Saadiq,

Your command looks like it should work for JIRA OnDemand. I don't think there are any special API restrictions that would stop something like this from working.

The error from CURL suggests that there may be some firewall problems at your end. Are you able to run this command successfully?

$ curl https://jira.atlassian.com/rest/api/latest/issue/JRA-9

I can't think why you'd receive a timeout error otherwise.

Thanks Michael,

I also suspect it is firewall related... or perhaps our proxy is blocking accesing external sites via curl... as we have a configuration script for IE under LAN Connections etc...

Tested the above, and can't resolve host which is also what i get for my url...

i'll dig some more at my end...

BTW is there a value to reference an automatic configuration script...i.e putting the URL in the command?

According to this page, it's not possible to feed the same file into CURL. You will need to find out what the necessary proxy configuration is and run CURL with the "--proxy <[protocol://][user@password]proxyhost[:port]>" option.

Can you provide an example of the actual command you're running?

hi Michael,

Basically the below is what i'm running

curl -D- -u myID -X POST --data @LoadIssue.txt -H "Content-Type: application/json" https://hostedURL/rest/api/2/issue

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,189 views 13 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot