JIRA NoSuchMethodError while trying to send a notification

Hi,

After updating JIRA to version 5.2.7. We're getting the following error when attempting to send a notification

java.lang.NoSuchMethodError: com.atlassian.jira.mail.IssueMailQueueItem.getTemplateId()

Can you help me please?

Regards

2 answers

1 accepted

Hi Victor,

Could you confirm if prior the upgrade you have Field Security Plugin in JIRA? After upgrading this error occurs when Field Security Plugin is outdated reflecting on the mail system.

Best regards,
Lucas Timm

Solved! thanks a lot

0 vote

Hi Victor,

Could you attach the rest of the error, just to be sure? I've seen similar errors where this happens due to the Field Security Plugin. It is possible that the version installed in your server is not compatible with JIRA 5.2.7 - to fix this, simply upgrade the plugin to version 1.4.12_52.

I hope this helps! :)

Solved! thanks a lot

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

611 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you