My company uses JIRA as a support service and we want to prioritize tickets in the most efficient way. The priority field seems like a great idea but then clients can see what we have labeled their ticket. Just wanted to see if you could hide that field from a group of users or make it accessible to only a certain group.
For ex: support-group which as complete access to the project Support and see's all fields in support tickets. external-client-group permission does not allow it to see priority field.
Jira doesn't do field level security. See https://jira.atlassian.com/browse/JRA-1330 for discussion and work-arounds.
There is a "field security" plugin from quisapps, which enables a lot of functions you'd expect from this, but you can't install it in OnDemand.
An issue has data. You can show it, or you can hide it completely.
There is no way to hide it selectively below an issue level (You can hide projects, and you can hide issues, but not fields)
There is the Quisapps "field security" plugin - that does most of what I'd want from "field security".
I know this isn't what you asked for, and it's kind of sneaky, but...what if you created a custom field, gave it and it's options names that the client doesn't recognize (or wouldn't pay attention to), and have that act as a replacement for Priority? So, maybe something like "Work Team", and give it options "A", "B", "C", "D", "E", and your developers know that "A" means the same as "Blocker", "B" the same as "Critical", etc.? I know this sounds kind of silly, but if the main problem is wanting to make sure clients don't know what the priority of their issue is, this might work...
Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...
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