JIRA Initialisation fails after database restore

Hey Guys,

We've been having troubles with our MySQL DB (Windows) suddenly crashing a few days ago (Something with InnoDB Corruption).

Since the server was going to be replaced anyways we decided to move the databse from MySQL 5.7 (Windows) to MariaDB 10.1.23 (Debian 9).


Since the whole database was messed up we had to fire up a seperate Windows SQL server to be able to create a SQL dump of the DB.


So this is what I did:

  • Got the databse working with 'innodb_force_recovery = 5'
  • Made a SQL Dump of the JIRA database which I imported in our new MariaDB
    • I made sure the MySQL Config matched the required config as stated in the Installation manual (Storage engine, characted set, coallation, etc.)
  • Stopped Jira
  • I changed jira's 'dbconfig.xml' to our new db Host, user and password.
  • Started JIRA.


All seems to go fine and JIRA starts it's initialisation process in the browser.

After a few minutes it fires up this error: 

Error occurred while starting component 'com.atlassian.jira.web.action.issue.DefaultTemporaryWebAttachmentsMonitor'. caused by: com.atlassian.scheduler.SchedulerServiceException: Unable to either create or replace clustered job: ImmutableClusteredJob[jobId=com.atlassian.jira.web.action.issue.DefaultTemporaryWebAttachmentsMonitor,jobRunnerKey=com.atlassian.jira.web.action.issue.DefaultTemporaryWebAttachmentsMonitor,schedule=Schedule[type=INTERVAL,intervalScheduleInfo=IntervalScheduleInfo[firstRunTime=Wed Aug 02 15:38:19 CEST 2017,intervalInMillis=3600000]],nextRunTime=Wed Aug 02 15:38:19 CEST 2017,version=1,rawParameters=(null)]


Now neither of our team members can find anything relevent in the logs/google/etc. So we hoped you guys might have a lead. 


Thanks! :)

1 answer

0 votes

Hi Ruben,

There are a couple things here:

  1. MariaDB is not yet on the supported platforms list for JIRA so we cannot gaurantee performance as it's not been tested.
  2. Normally when I see these errors there is a lot more to it.  Take a look at the logs around startup and see if you see a line such as the following:
Unable to start JIRA.

After that you should see other errors.  Normally I see the following:

[c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
com.atlassian.jira.exception.DataAccessException: org.ofbiz.core.entity.GenericEntityException: while inserting: [GenericEntity:PluginVersion][created,2017-04-20 13:09:39.316][name,JIRA Projects Plugin][id,null][version,4.3.2][key,com.atlassian.jira.jira-projects-plugin] (SQL Exception while executing the following:INSERT INTO dbo.pluginversion (ID, pluginname, pluginkey, pluginversion, CREATED) VALUES (?, ?, ?, ?, ?) (Cannot insert the value NULL into column 'ID', table 'BatmanAPP_test.dbo.pluginversion'; column does not allow nulls. INSERT fails.))

If you do see the above take a look at JIRA startup with MS SQL Server fails with error "Cannot insert the value NULL ... column does not allow nulls. INSERT fails" for instructions to fix the issue.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

1,233 views 5 10
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you