JIRA - Gmail Incoming Mail Server not creating Issues

Hi, I set up a gmail account which users can use for emailing and creating issues in JIRA.  I initially set it up as POP3, and then switched it over to IMAP.  Any ways when running the test I receive a message like the following:

Test Run Results
Summary:
4 messages read from the server.
4 new issues created.
Found 4 unprocessed message(s) in the imaps folder.
Creating issue with summary 'Do one more test and hope an issue is created' and reporter 'XXX@YYY'
Deleting Message 'Do one more test and hope an issue is created'

...

 

Does this test actually create the issue?  I looked in the recent issues for the project and these weren't created.  Also the emails are still in the inbox in Gmail as well.  

Also are there any additional configuration changes I need to schedule this process?

 

Thanks!

 

1 answer

1 accepted

Accepted Answer
0 votes

Hi Michael,

Does this test actually create the issue?  I looked in the recent issues for the project and these weren't created.  Also the emails are still in the inbox in Gmail as well. 

I don't think this needs to be answered since you already found the answer. :)
The test run will not create any issues and will not do anything in your mailbox as well.

Also are there any additional configuration changes I need to schedule this process?

You don't have to do anything to schedule it. The Mail handler in JIRA has its own scheduler which will run the service periodically.

I hope that this helps.

Cheers,
Moga

Hi Moga,

I logged into JIRA one night and saw that the issues are now being created automatically using the messages in the Gmail inbox.  Not sure why it started working after the initial trial period, or what was changed, but everything appears to be in good shape.

Thank you again for your help.

--Mike 

Heya Mike,

Glad to know that everything is in a good state! I will mark this as answered. Do drop a comment here if you need any further assistance.

Cheers,
Moga

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Sep 18, 2018 in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

25,932 views 2 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you