JIRA - Fresh installation won't start

Hi,

I'm trying to get JIRA working on a new Server. I tried a new installation and everything seems fine. But the Tomcat Server seems not to start. No Errors.

 

[Dump from start-jira.sh in next message due text input limit.]

 

No further messages. Error Log contains exactly the same output.

Any ideas?

 

THX

Sebastian

1 answer

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      Atlassian JIRA
      Version : 7.5.1


If you encounter issues starting or stopping JIRA, please see the Troubleshooting guide at http://confluence.atlassian.com/display/JIRA/Installation+Troubleshooting+Guide


Server startup logs are located in /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/logs/catalina.out
Using CATALINA_BASE:   /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1
Using CATALINA_HOME:   /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1
Using CATALINA_TMPDIR: /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/temp
Using JRE_HOME:        /usr/local/java/current
Using CLASSPATH:       /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/bin/bootstrap.jar:/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/bin/tomcat-juli.jar
Using CATALINA_PID:    /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/work/catalina.pid
19-Oct-2017 15:55:22.292 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version:        Apache Tomcat/8.5.6
19-Oct-2017 15:55:22.295 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built:          Oct 6 2016 20:15:31 UTC
19-Oct-2017 15:55:22.295 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number:         8.5.6.0
19-Oct-2017 15:55:22.296 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name:               Linux
19-Oct-2017 15:55:22.296 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version:            3.16.0-4-amd64
19-Oct-2017 15:55:22.296 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture:          amd64
19-Oct-2017 15:55:22.296 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home:             /usr/local/java/jre1.8.0_152
19-Oct-2017 15:55:22.296 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version:           1.8.0_152-b16
19-Oct-2017 15:55:22.297 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor:            Oracle Corporation
19-Oct-2017 15:55:22.297 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE:         /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1
19-Oct-2017 15:55:22.297 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME:         /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1
19-Oct-2017 15:55:22.300 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/conf/logging.properties
19-Oct-2017 15:55:22.300 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
19-Oct-2017 15:55:22.300 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms384m
19-Oct-2017 15:55:22.301 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx1024m
19-Oct-2017 15:55:22.301 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
19-Oct-2017 15:55:22.301 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
19-Oct-2017 15:55:22.304 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
19-Oct-2017 15:55:22.304 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
19-Oct-2017 15:55:22.305 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
19-Oct-2017 15:55:22.305 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
19-Oct-2017 15:55:22.305 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.plugins.startup.options=-fg
19-Oct-2017 15:55:22.305 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
19-Oct-2017 15:55:22.306 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
19-Oct-2017 15:55:22.306 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/logs/atlassian-jira-gc-%t.log
19-Oct-2017 15:55:22.306 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
19-Oct-2017 15:55:22.306 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
19-Oct-2017 15:55:22.306 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
19-Oct-2017 15:55:22.307 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
19-Oct-2017 15:55:22.307 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
19-Oct-2017 15:55:22.307 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
19-Oct-2017 15:55:22.307 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
19-Oct-2017 15:55:22.307 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1
19-Oct-2017 15:55:22.308 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1
19-Oct-2017 15:55:22.308 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/temp
19-Oct-2017 15:55:22.308 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: /usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib
19-Oct-2017 15:55:22.485 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
19-Oct-2017 15:55:22.494 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 705 ms
19-Oct-2017 15:55:22.506 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service Catalina
19-Oct-2017 15:55:22.506 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.6
2017-10-19 15:55:26,747 localhost-startStop-1 INFO      [c.a.jira.startup.JiraHomeStartupCheck] The jira.home directory '/usr/home/jugenz/JIRA/home' is validated and locked for exclusive use by this instance.
2017-10-19 15:55:26,926 JIRA-Bootstrap INFO      [c.a.jira.startup.JiraStartupLogger]

    ****************
    JIRA starting...
    ****************

2017-10-19 15:55:27,294 JIRA-Bootstrap INFO      [c.a.jira.startup.JiraStartupLogger]

    ___ Environment _____________________________

         JIRA Build                                    : 7.5.1#75006-sha1:7df2574a6cc842da727f00de4c5ce9ac07701368
         Build Date                                    : Mon Oct 16 00:00:00 CEST 2017
         JIRA Installation Type                        : Standalone
         Application Server                            : Apache Tomcat/8.5.6 - Servlet API 3.1
         Java Version                                  : 1.8.0_152 - Oracle Corporation
         Current Working Directory                     : /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/bin
         Maximum Allowable Memory                      : 910MB
         Total Memory                                  : 551MB
         Free Memory                                   : 498MB
         Used Memory                                   : 53MB
         Memory Pool: Code Cache                       : Code Cache: init = 2555904(2496K) used = 9835264(9604K) committed = 9895936(9664K) max = 251658240(245760K)
         Memory Pool: Metaspace                        : Metaspace: init = 0(0K) used = 21904976(21391K) committed = 22724608(22192K) max = -1(-1K)
         Memory Pool: Compressed Class Space           : Compressed Class Space: init = 0(0K) used = 2567568(2507K) committed = 2752512(2688K) max = 1073741824(1048576K)
         Memory Pool: PS Eden Space                    : PS Eden Space: init = 100663296(98304K) used = 28163368(27503K) committed = 292552704(285696K) max = 308281344(301056K)
         Memory Pool: PS Survivor Space                : PS Survivor Space: init = 16777216(16384K) used = 0(0K) committed = 16777216(16384K) max = 16777216(16384K)
         Memory Pool: PS Old Gen                       : PS Old Gen: init = 268435456(262144K) used = 29068504(28387K) committed = 268435456(262144K) max = 716177408(699392K)
         JVM Input Arguments                           : -Djava.util.logging.config.file=/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms384m -Xmx1024m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -Datlassian.plugins.startup.options=-fg -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Xloggc:/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/logs/atlassian-jira-gc-%t.log -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=5 -XX:GCLogFileSize=20M -XX:+PrintGCDetails -XX:+PrintGCDateStamps -XX:+PrintGCTimeStamps -XX:+PrintGCCause -Dcatalina.base=/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1 -Dcatalina.home=/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1 -Djava.io.tmpdir=/usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/temp
         Java Compatibility Information                : JIRA version = 7.5.1, Java Version = 1.8.0_152

    ___ Java System Properties _________________

         atlassian.plugins.startup.options             : -fg
         atlassian.standalone                          : JIRA
         awt.toolkit                                   : sun.awt.X11.XToolkit
         catalina.base                                 : /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1
         catalina.home                                 : /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1
         catalina.useNaming                            : true
         common.loader                                 : "${catalina.base}/lib",
                                                         "${catalina.base}/lib/*.jar",
                                                         "${catalina.home}/lib",
                                                         "${catalina.home}/lib/*.jar"
         file.encoding                                 : UTF-8
         file.encoding.pkg                             : sun.io
         java.awt.graphicsenv                          : sun.awt.X11GraphicsEnvironment
         java.awt.headless                             : true
         java.awt.printerjob                           : sun.print.PSPrinterJob
         java.class.version                            : 52.0
         java.home                                     : /usr/local/java/jre1.8.0_152
         java.io.tmpdir                                : /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/temp
         java.naming.factory.initial                   : org.apache.naming.java.javaURLContextFactory
         java.naming.factory.url.pkgs                  : org.apache.naming
         java.protocol.handler.pkgs                    : org.apache.catalina.webresources
         java.runtime.name                             : Java(TM) SE Runtime Environment
         java.runtime.version                          : 1.8.0_152-b16
         java.specification.name                       : Java Platform API Specification
         java.specification.vendor                     : Oracle Corporation
         java.specification.version                    : 1.8
         java.util.logging.config.file                 : /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/conf/logging.properties
         java.util.logging.manager                     : org.apache.juli.ClassLoaderLogManager
         java.vendor                                   : Oracle Corporation
         java.vendor.url                               : http://java.oracle.com/
         java.vendor.url.bug                           : http://bugreport.sun.com/bugreport/
         java.version                                  : 1.8.0_152
         java.vm.info                                  : mixed mode
         java.vm.name                                  : Java HotSpot(TM) 64-Bit Server VM
         java.vm.specification.name                    : Java Virtual Machine Specification
         java.vm.specification.vendor                  : Oracle Corporation
         java.vm.specification.version                 : 1.8
         java.vm.vendor                                : Oracle Corporation
         java.vm.version                               : 25.152-b16
         jdk.tls.ephemeralDHKeySize                    : 2048
         mail.mime.decodeparameters                    : true
         org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true
         org.dom4j.factory                             : com.atlassian.core.xml.InterningDocumentFactory
         os.arch                                       : amd64
         os.name                                       : Linux
         os.version                                    : 3.16.0-4-amd64
         package.access                                : sun.,
                                                         org.apache.catalina.,
                                                         org.apache.coyote.,
                                                         org.apache.jasper.,
                                                         org.apache.tomcat.
         package.definition                            : sun.,
                                                         java.,
                                                         org.apache.catalina.,
                                                         org.apache.coyote.,
                                                         org.apache.jasper.,
                                                         org.apache.naming.,
                                                         org.apache.tomcat.
         server.loader                                 :
         shared.loader                                 :
         sun.arch.data.model                           : 64
         sun.boot.library.path                         : /usr/local/java/jre1.8.0_152/lib/amd64
         sun.cpu.endian                                : little
         sun.cpu.isalist                               :
         sun.io.unicode.encoding                       : UnicodeLittle
         sun.java.command                              : org.apache.catalina.startup.Bootstrap start
         sun.java.launcher                             : SUN_STANDARD
         sun.jnu.encoding                              : UTF-8
         sun.management.compiler                       : HotSpot 64-Bit Tiered Compilers
         sun.os.patch.level                            : unknown
         tomcat.util.buf.StringCache.byte.enabled      : true
         tomcat.util.scan.StandardJarScanFilter.jarsToScan : log4j-web*.jar,
                                                         log4j-taglib*.jar,
                                                         log4javascript*.jar,
                                                         slf4j-taglib*.jar
         tomcat.util.scan.StandardJarScanFilter.jarsToSkip : bootstrap.jar,
                                                         commons-daemon.jar,
                                                         tomcat-juli.jar,
                                                         annotations-api.jar,
                                                         el-api.jar,
                                                         jsp-api.jar,
                                                         servlet-api.jar,
                                                         websocket-api.jar,
                                                         jaspic-api.jar,
                                                         catalina.jar,
                                                         catalina-ant.jar,
                                                         catalina-ha.jar,
                                                         catalina-storeconfig.jar,
                                                         catalina-tribes.jar,
                                                         jasper.jar,
                                                         jasper-el.jar,
                                                         ecj-*.jar,
                                                         tomcat-api.jar,
                                                         tomcat-util.jar,
                                                         tomcat-util-scan.jar,
                                                         tomcat-coyote.jar,
                                                         tomcat-dbcp.jar,
                                                         tomcat-jni.jar,
                                                         tomcat-websocket.jar,
                                                         tomcat-i18n-en.jar,
                                                         tomcat-i18n-es.jar,
                                                         tomcat-i18n-fr.jar,
                                                         tomcat-i18n-ja.jar,
                                                         tomcat-juli-adapters.jar,
                                                         catalina-jmx-remote.jar,
                                                         catalina-ws.jar,
                                                         tomcat-jdbc.jar,
                                                         tools.jar,
                                                         commons-beanutils*.jar,
                                                         commons-codec*.jar,
                                                         commons-collections*.jar,
                                                         commons-dbcp*.jar,
                                                         commons-digester*.jar,
                                                         commons-fileupload*.jar,
                                                         commons-httpclient*.jar,
                                                         commons-io*.jar,
                                                         commons-lang*.jar,
                                                         commons-logging*.jar,
                                                         commons-math*.jar,
                                                         commons-pool*.jar,
                                                         jstl.jar,
                                                         taglibs-standard-spec-*.jar,
                                                         geronimo-spec-jaxrpc*.jar,
                                                         wsdl4j*.jar,
                                                         ant.jar,
                                                         ant-junit*.jar,
                                                         aspectj*.jar,
                                                         jmx.jar,
                                                         h2*.jar,
                                                         hibernate*.jar,
                                                         httpclient*.jar,
                                                         jmx-tools.jar,
                                                         jta*.jar,
                                                         log4j*.jar,
                                                         mail*.jar,
                                                         slf4j*.jar,
                                                         xercesImpl.jar,
                                                         xmlParserAPIs.jar,
                                                         xml-apis.jar,
                                                         junit.jar,
                                                         junit-*.jar,
                                                         hamcrest-*.jar,
                                                         easymock-*.jar,
                                                         cglib-*.jar,
                                                         objenesis-*.jar,
                                                         ant-launcher.jar,
                                                         cobertura-*.jar,
                                                         asm-*.jar,
                                                         dom4j-*.jar,
                                                         icu4j-*.jar,
                                                         jaxen-*.jar,
                                                         jdom-*.jar,
                                                         jetty-*.jar,
                                                         oro-*.jar,
                                                         servlet-api-*.jar,
                                                         tagsoup-*.jar,
                                                         xmlParserAPIs-*.jar,
                                                         xom-*.jar
         user.country                                  : US
         user.dir                                      : /usr/home/jirauser/JIRA/atlassian-jira-software-7.5.1/bin
         user.home                                     : /usr/home/jirauser
         user.language                                 : en
         user.name                                     : jirauser
         user.timezone                                 : Europe/Berlin

19-Oct-2017 15:55:27.432 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler [http-nio-8080]
19-Oct-2017 15:55:27.443 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
19-Oct-2017 15:55:27.457 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 4962 ms
2017-10-19 15:55:27,570 JIRA-Bootstrap INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /usr/home/jirauser/JIRA/home/dbconfig.xml
2017-10-19 15:55:27,587 JIRA-Bootstrap INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /usr/home/jirauser/JIRA/home/dbconfig.xml
2017-10-19 15:55:27,590 JIRA-Bootstrap INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /usr/home/jirauser/JIRA/home/dbconfig.xml
2017-10-19 15:55:28,790 JIRA-Bootstrap INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /usr/home/jirauser/JIRA/home/dbconfig.xml
2017-10-19 15:55:28,804 JIRA-Bootstrap INFO      [c.a.jira.startup.JiraStartupLogger]

    ___ Starting the JIRA Plugin System _________________

2017-10-19 15:55:28,806 JIRA-Bootstrap INFO      [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup begun
2017-10-19 15:55:31,744 JIRA-Bootstrap INFO      [c.a.plugin.loaders.ScanningPluginLoader] No plugins found to be deployed
2017-10-19 15:55:32,252 ThreadPoolAsyncTaskExecutor::Thread 5 WARN      [c.a.p.s.scanner.util.ProductFilterUtil] Couldn't detect product, will use ProductFilter.ALL
2017-10-19 15:55:32,399 JIRA-Bootstrap INFO      [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (3): [com.atlassian.plugins.less-transformer-plugin, com.atlassian.jira.jira-less-integration, com.atlassian.soy.soy-template-plugin], 300 seconds remaining
2017-10-19 15:55:33,770 JIRA-Bootstrap INFO      [c.a.plugin.manager.DefaultPluginManager] Plugin system earlyStartup ended
2017-10-19 15:55:33,884 JIRA-Bootstrap INFO      [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /usr/home/jirauser/JIRA/home/dbconfig.xml
2017-10-19 15:55:33,899 JIRA-Bootstrap INFO      [c.a.j.instrumentation.external.DatabaseExternalGauges] Installing DBCP monitoring instruments: DatabaseExternalGauges.JiraDbcpInstruments[instruments=[DBCP_MAX, DBCP_ACTIVE, DBCP_IDLE],objectName=com.atlassian.jira:name=BasicDataSource]
2017-10-19 15:55:33,935 JIRA-Bootstrap INFO      [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2017-10-19 15:55:33,935 JIRA-Bootstrap INFO      [c.a.jira.startup.JiraStartupLogger] JIRA pre-database startup checks completed successfully.
2017-10-19 15:55:33,977 JIRA-Bootstrap INFO      [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Database Checklist Launcher on post-database-configured-but-pre-database-activated queue
2017-10-19 15:55:33,980 JIRA-Bootstrap INFO      [c.a.j.config.database.DatabaseConfigurationManagerImpl] The database is not yet configured. Enqueuing Post database-configuration launchers on post-database-activated queue
2017-10-19 15:55:34,006 JIRA-Bootstrap INFO      [c.a.jira.startup.LauncherContextListener] Memory Usage:
    ---------------------------------------------------------------------------------
      Heap memory     :  Used:  217 MiB.  Committed:  566 MiB.  Max:  995 MiB
      Non-heap memory :  Used:   65 MiB.  Committed:   67 MiB.  Max: 1264 MiB
    ---------------------------------------------------------------------------------
      TOTAL           :  Used:  282 MiB.  Committed:  632 MiB.  Max: 2259 MiB
    ---------------------------------------------------------------------------------
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