JIRA Demo - Can't add anymore users

Hi

I've downloaded a demo version of JIRA and on the website it states

'An unlimited number of users can participate in your JIRA trial. You may add additional JIRA users in the system as needed, as evaluations allow for full enterprise functionality and control, including user and group management.'

However, currently I have set-up 9 users and when trying to add antoher 2, it won't allow me and states that i've exceeded my limit?

Help

Regards

Palka

2 answers

1 accepted

Hi Palka

As outlined in the following URL, you should be able to add unlimited users after creating a new JIRA evaluation license in my.atlassian.com. However, just as a double check, try to create a new one in order to check if you're not using a STARTER license.

http://www.atlassian.com/software/jira/try/

http://www.atlassian.com/licensing/purchase-licensing

Anyway, you can try to raise a support ticket requesting further assistance about this.

Cheers,

Paulo Renato

0 vote

What license are you using? If you've downloaded a copy, you'll need to apply a license and that's what determines how many users you can have.

9 actually sounds like you've got OnDemand, and not download, because you'll get 9 users and one admin there. Or you've got a 10 user license, installed "admin" or yourself as the default administrator and that takes up 1 license because it can log in.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

161 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you