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I am trying to share a dashboard with my colleagues, however when they open the dashboard, they get the following errors; 

 Average Time in Status:
"An internal server error occurred when requesting resource"
Chart:
"Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above."
An error occurred while generating the response.
Issue Statistics:
"The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator."

Does anyone know how to resolve ?

Thanks,

Cormac

6 answers

This error just appeared for me on a load of pie-charts that were working perfectly. It's not permissions related (they haven't changed). 

Same here, faced issued while loading a pie chart which used to work.

Yup, +1. Atlassian broke Pie Charts. Somehow :/ 

Resolved apparently, at least for me.

Yep, now working again. 

Same here. Lots of error messages: 

The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator.

Is this a bug?

click on Issue navigator to see the actual issue - might be filter permission, Or project access

Hi Thomas,

I do use filters yes. I'm not sure how I would share them though ?

Thomas Schlegel Community Leader Mar 20, 2017
  • Issues -> Manage filters
  • Select "My" on the left side of the filter
  • Click on the gear -> Edit
  • Add Shares (don't forget to click "Add" - a common mistake) and Save

Make this for each filter you use in your dashboard.

Like Sachit Soni likes this

Excellent. That has worked. Thanks very much.

Thomas Schlegel Community Leader Mar 20, 2017

You're welcome smile

Thank you, Thomas!!!

I am experiencing this error and the above does not seem to do anything.   I can view all of my filters under manage filters. I have about 40 that are "favorited" and shared; I have no idea if there were shared ones that were favorited and gone missing, but there's no indication in any GUI that anything seems out of order or otherwise missing. In the link for the error it says to go to "issue navigator" and has a preset filter ID 10600. I assume maybe this is the deleted filter--where is it getting this and why would it not show the remaining items or just remove the favorited item from my favorites list? I've hovered over every filter ID created and none of them match the 10600 but it's clear that was probably an actual old filter ID. This is a bug if this is what's really happening. 

Like # people like this

why i can make a dashboard shared with logged user / group if it use filters to feed widgets and filters can be shared only with specific users?

I am also having this error on my dashboard and it doesn't have anything to do with the solutions mentioned here. I don't share the workspace with anyone else at this point and only have one filter. 

I'm having the same issue on a version 7.2 of jira server. Which version of jira do you have? is it server application?

Like Korina Skhinas likes this
1 vote
Thomas Schlegel Community Leader Mar 20, 2017

Hi Cormac,

do you use filters in your dashboard gadgets that are not shared with your colleagues?

i'm in the same situation,

i have a dashboard shared with every logged user,

the dashboard contains a "Filter Results" Widget, by atlassian,

the filter results are feeded by a filter,

the filter is shared with a user,

this user cannot see the widget due of the error reported.

I figured this out! The initial answer is no longer valid with the current version. 

So my colleagues were unable to load my filter dashboard gadgets I created, they were getting the "The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator." response.

So what is wrong is your filter is private. If you go to the Filters tab at the top, then view all filters. Find the filter you created/wanted to share click the three dots on the right from the list screen, and 'edit'. Change the 'viewers' to 'My Organization', click add and save.

Screen Shot 2021-10-14 at 1.01.07 PM.png

Now the dashboards should load for your colleagues because the filters which they were created from has been deprivatized! 

0 votes
elizabeth_jones Community Leader Oct 12, 2021

I am now experiencing this issue as well. I've checked all permissions and sharing and am unable to resolve. 

elizabeth_jones Community Leader Oct 12, 2021

I found my resolution. When sharing the dashboard, ensure the page id is appended on the end of the link. To confirm, direct users to search for the dashboard through the dashboard drop down. Alternatively, navigating away and returning to the dashboard will ensure the page id is displayed in the URL for sharing. Thanks!

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