nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

JIRA Dashboard

Cormac O'Riordan

I am trying to share a dashboard with my colleagues, however when they open the dashboard, they get the following errors;

Average Time in Status:
"An internal server error occurred when requesting resource"
Chart:
"Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above."
An error occurred while generating the response.
Issue Statistics:
"The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator."

Does anyone know how to resolve ?

Thanks,

Cormac

Accepted answers

All comments

Thomas Schlegel

Hi Cormac,

do you use filters in your dashboard gadgets that are not shared with your colleagues?

Cormac O'Riordan

Hi Thomas,

I do use filters yes. I'm not sure how I would share them though ?

Thomas Schlegel

Issues -> Manage filters
Select "My" on the left side of the filter
Click on the gear -> Edit
Add Shares (don't forget to click "Add" - a common mistake) and Save

Make this for each filter you use in your dashboard.

Cormac O'Riordan

Excellent. That has worked. Thanks very much.

Thomas Schlegel

You're welcome smile

Alan Gore

This error just appeared for me on a load of pie-charts that were working perfectly. It's not permissions related (they haven't changed).

Farbod_Saraf

Same here, faced issued while loading a pie chart which used to work.

Miles Monty_d4rwy0

Yup, +1. Atlassian broke Pie Charts. Somehow

Farbod_Saraf

Resolved apparently, at least for me.

unknown

i'm in the same situation,

i have a dashboard shared with every logged user,

the dashboard contains a "Filter Results" Widget, by atlassian,

the filter results are feeded by a filter,

the filter is shared with a user,

this user cannot see the widget due of the error reported.

Rainee Rohrbacher

I am also having this error on my dashboard and it doesn't have anything to do with the solutions mentioned here. I don't share the workspace with anyone else at this point and only have one filter.

Alessandro Lombardo

I'm having the same issue on a version 7.2 of jira server. Which version of jira do you have? is it server application?

elizabeth_jones

I am now experiencing this issue as well. I've checked all permissions and sharing and am unable to resolve.

elizabeth_jones

I found my resolution. When sharing the dashboard, ensure the page id is appended on the end of the link. To confirm, direct users to search for the dashboard through the dashboard drop down. Alternatively, navigating away and returning to the dashboard will ensure the page id is displayed in the URL for sharing. Thanks!

Rayanne

I figured this out! The initial answer is no longer valid with the current version.

So my colleagues were unable to load my filter dashboard gadgets I created, they were getting the "The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator." response.

So what is wrong is your filter is private. If you go to the Filters tab at the top, then view all filters. Find the filter you created/wanted to share click the three dots on the right from the list screen, and 'edit'. Change the 'viewers' to 'My Organization', click add and save.

Screen Shot 2021-10-14 at 1.01.07 PM.png

Now the dashboards should load for your colleagues because the filters which they were created from has been deprivatized!

Gomez, Daniel

i had the same issue. filter looked good, dashboard permissions were good, page id was in url, dashboard and filter were shared, permission scheme was good, users had correct project role. The owner of the filter and dashboard could see the gadgets on the dashboard, but other users in the projects could not. The problem was the filter had two projects in it and only one of the projects was added to the filter permission. Plus, a group was added to the filter permission. Added the group to the users and added the other project to the filter permissions and now they can see it.

CHILUMKURU

Hi Elizabeth, I have verified all settings and also verified that URL having page id is appended but still I have same issue.

https://abc.atlassian.net/secure/Dashboard.jspa?selectPageId=10246.

I am not sure why it is not working for me.

Gomez, Daniel

if theres more than one project in the filter it will need to be added to the filter permission. Check groups to, might have to be part of a group.

BR_j709dz

Thank you for this suggestion. I had the filter access set to all logged in viewers and yet the users got "The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator."

Your suggestion worked. All I had to do was allow the user permissions to both projects. They only had permissions for one.

Welcome!

It looks like you're new here. Sign in or register to get started.

Quick Links

Find more posts tagged with

jira

cloud

jira-software

jira-software-cloud