I am trying to share a dashboard with my colleagues, however when they open the dashboard, they get the following errors; 

 Average Time in Status:
"An internal server error occurred when requesting resource"
Chart:
"Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above."
An error occurred while generating the response.
Issue Statistics:
"The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator."

Does anyone know how to resolve ?

Thanks,

Cormac

2 answers

1 vote
Thomas Schlegel Community Champion Mar 20, 2017

Hi Cormac,

do you use filters in your dashboard gadgets that are not shared with your colleagues?

Hi Thomas,

I do use filters yes. I'm not sure how I would share them though ?

Thomas Schlegel Community Champion Mar 20, 2017
  • Issues -> Manage filters
  • Select "My" on the left side of the filter
  • Click on the gear -> Edit
  • Add Shares (don't forget to click "Add" - a common mistake) and Save

Make this for each filter you use in your dashboard.

Excellent. That has worked. Thanks very much.

Thomas Schlegel Community Champion Mar 20, 2017

You're welcome smile

Thank you, Thomas!!!

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