I am trying to share a dashboard with my colleagues, however when they open the dashboard, they get the following errors;
Average Time in Status:
"An internal server error occurred when requesting resource"
"Unfortunately, one or more of your preferences are now unavailable. Please update your preferences, or remove gadget by clicking delete from the title bar above."
An error occurred while generating the response.
"The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator."
Does anyone know how to resolve ?
I am experiencing this error and the above does not seem to do anything. I can view all of my filters under manage filters. I have about 40 that are "favorited" and shared; I have no idea if there were shared ones that were favorited and gone missing, but there's no indication in any GUI that anything seems out of order or otherwise missing. In the link for the error it says to go to "issue navigator" and has a preset filter ID 10600. I assume maybe this is the deleted filter--where is it getting this and why would it not show the remaining items or just remove the favorited item from my favorites list? I've hovered over every filter ID created and none of them match the 10600 but it's clear that was probably an actual old filter ID. This is a bug if this is what's really happening.
I figured this out! The initial answer is no longer valid with the current version.
So my colleagues were unable to load my filter dashboard gadgets I created, they were getting the "The filter configured for this gadget could not be retrieved. Please verify it is still valid on the issue navigator." response.
So what is wrong is your filter is private. If you go to the Filters tab at the top, then view all filters. Find the filter you created/wanted to share click the three dots on the right from the list screen, and 'edit'. Change the 'viewers' to 'My Organization', click add and save.
Now the dashboards should load for your colleagues because the filters which they were created from has been deprivatized!
I found my resolution. When sharing the dashboard, ensure the page id is appended on the end of the link. To confirm, direct users to search for the dashboard through the dashboard drop down. Alternatively, navigating away and returning to the dashboard will ensure the page id is displayed in the URL for sharing. Thanks!
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