JIRA Custom Field Help

I've implemented help for a custom field using the tip in:


When I configure this using Gear -> Issues -> Custom Fields -> Gear -> Edit

and paste in similar code into the Description field, I notice that the change takes effect on the configuration page, but not anywhere else in JIRA.

Specifically when I am editing an Issue, clicking on the help icon next to the custom field does not work.  I noticed on the rendered page that there's no <script> tag generated.

The help icon works correctly for other fields, but they are not custom.

Any help on this would be appreciated.


1 answer


Could you post you code here?

Value of Description field:

Severity Field Details
<script type="text/javascript">
function showHelp() {
var listenersDiv = document.getElementById("FieldHelp");
if (listenersDiv.style.display == 'none')
{ listenersDiv.style.display = ''; }
{ listenersDiv.style.display='none'; }
<a href="#" onclick="showHelp(); return false;"><img src="/images/icons/ico_help.png"/></a>
<div id="FieldHelp" style="display:none">
For details please see <a href="https://confluence.compellent.com/x/oQZsAQ">Severity Values</a>

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,879 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot