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JIRA & Confluence Email notification from wrong sender

We are occasionally seeing emails with the wrong user in the From field.  For example, Sarah adds a comment to an issue.  Michael gets an email to notify him that the comment was added.  The From field is:

From: "Jane Doe (Jira NO-REPLY)" <jira-noreply@xxx>

But in the text of the email itself it correctly attributes the comment to Sarah.

We are seeing this in both JIRA and Confluence.

Any advice appreciated.

10 answers

1 accepted

1 vote
Answer accepted

Turns out to have been an outlook/exchange problem.  Haven't solved it there.  But we submitted our logs to Atlassian and there's not source switch whatsoever in the logs.  Our customers found that the attributed person was involved in an issue a few emails previous to the one that was mis-attributed. If that makes any sense.

Exactly what I'm seeing here.  We're using JIRA 6.3.15 and I'm not sure how to tell what version of Exchange/Outlook is being used.  My email client is Outlook 14.6.0 (151221) for Mac (Office 2011).

Any updates on a resolution to this? Incredibly frustrating for our team!

0 votes
Anna Cardino Atlassian Team Oct 07, 2014



It seems to be related to this bug report: Kindly share your thoughts on the ticket itself and add it on your watch list. 



Not the same problem. That ticket is talking about using the mail server's address. Not some completely different and valid JIRA user.

Hi Monique, I dont think this is the same problem. My problem is more in line with what is described here than on the JRA-40192. JRA-40192 seems to be that the email is sent from the mail server instead of from the users email. The problem we are describing is about the completely wrong user being listed in the from address for notification emails.

We are experiencing the exact same problem

Been seeing the exact same thing. One thing I've noticed is that it happen when receiving two notifications from JIRA at the same time. The first message will be correct, but the second will display as having been sent by the user that created the incident that resulted in a notification for the first.

We are also facing the same problem... it is annoying ti see the notification from other user and not the one who actually acted.

Im also seeing this problem - has anyone worked it out yet? 

I did some quick testing in different email clients and found this problem is only seen in Outlook. My tests in Gmail showed all the same emails that were wrong in Outlook showing the correct From person in Gmail. 

Our problem:

Notification emails are listing the wrong person making the changes.

User A makes a change to a page, it sends out an email to User B to alert them of that change, the FROM email address incorrectly says that User C made a change to the page, but in the body of the email and the email subject it correctly shows that it was User A making the changes.




we are having this problem as well in Confluence - it started this week. exactly as Daniel described but i hadn't gotten as far as narrowing it to Outlook. Problem - we all use Outlook :smile:

In our system, the emails purport to coming from the page creator, not the person who made the comment. Very annoying, especially if the person has left the company.

I noticed this on mobile for me, the issue was somehow the emails from Jira got associated with a different contact from my address book. The user in the from field was likely mentioned in a ticket and iOS automatically associated the name with the contact. I was able to manually edit the info in my contacts. 

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