JIRA Cloud Details

[AbileshKumar]

JIRA Database details – To extract custom reports instantly
 

IP/Hostname
Port
Database login
Database password
 
Proxy details - To import test cases in JIRA cloud using Zephyr utility
 

Proxy IP/hostname
Proxy port

[Nic Brough -Adaptavist-]

Just to be clear, on Cloud

1. IP/Hostname - is your https://<your place>.atlassian.net.  This may have shifting IP addresses as Cloud is a range of servers, not one IP
   
2. 443 for https access
3. Database login - you will not get any access to the database
   
4. Database password - you will not get any access to the database

Proxy details - there are no proxies on the Atlassian side

[Abilesh Kumar]

In fact i'm trying to use Zephyr importer utility to import test case.

I'm inputting JIRA url, username & password and then click on connect, But the connection is refused.

Im using jira cloud. I have inputted zephyr API Key and URl as well. Kindly advise.

[Nic Brough -Adaptavist-]

If the connection is refused, then your Zephyr system has been given the wrong username and password for Jira, or is behind a server that is blocking access to <yourserver>.atlassian.net

[Abilesh Kumar]

I'm pretty sure correct credentials are passed. However getting error as "unexpected response code 401" with the dialog heading "error fetching project"

[Nic Brough -Adaptavist-]

A 401 means that the server has refused the connection on the grounds of incorrect credentials.

I have just missed something though - you can't use simple username and password on Jira Cloud, you need to use something a bit more complex.  I suspect your Zephyr server is falling back on username/password, which is no longer good enough - see https://developer.atlassian.com/cloud/jira/platform/deprecation-notice-basic-auth-and-cookie-based-auth/

[Abilesh Kumar]

I have tried inputting API token as password. But still i'm getting the same error

[Nic Brough -Adaptavist-]

I'm not sure why you tried that - the problem you've got is Zephyr not connecting, I think you need to take this up with them (after checking your current Zephyr version is compatible with Cloud and hence sending the right data)

[Tarun Sapra]

Hello @AbileshKumar 

This is the community portal.

For the cloud instance, you will not get access to DB  (thanks @Nic Brough -Adaptavist- for the correction)

https://support.atlassian.com/contact/

[Tarun Sapra]

Please see my answer below.

[AbileshKumar]

Kindly provide the requested details to my mail id at the earliest possible.

Please contact @ [REDACTED]

[Shannon S]

Hello Abilesh Kumar,

For your safety, I have removed your phone number from the post. Please note that as Community is a public forum, anything you share here is public and will be indexed by search engines.

Regards,

Shannon