JIRA Cloud Android errors

Recently I've experienced multiple "Something's gone wrong. Try restarting the app and signing in again" errors when starting the app and in three boards (but not the fourth). In discussing the error on the offending boards it displays "this board won't show. We're not sure why. Head to the desktop view or code a different board from the list."

I've sent feedback, signed out and in, restarted my phone, uninstalled and reinstalled the app, cleared app data and cache.

1. I'd love to learn how to fix this, I use JIRA primarily on my phone.
2. The error messages are cute, but cute error messages become infuriating when the error cannot be resolved.

If anyone has a way to solve this I would be eternally grateful.

App v 1.1.68
Android 7.1.2

Many thanks.

1 answer

1 votes
Andy Drizen Atlassian Team Sep 19, 2017

Hi David,

Today we became aware of an issue affecting Android Boards that have exactly zero assigned issues. 

We're working on the fix and expect it to be available within the next 48 hours.

As a workaround, could you try either assigning one of the issues or creating a dummy issue and assigning that?

If that workaround does not work, or you still experience this issue in 48 hours, please let me know.

Apologies for this inconvenience.

Best,

Andy

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,011 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot