JIRA Character Limits on Comments and Description 32,767?

This seems to be new in 7.x series, a character limit in Description and Comment fields?  As developers we paste in application output which can be lengthy but I'm also not sure the character counter is correct.  We also use JEditor in our instance if that's related?

The entered text is too long. It exceeds the allowed limit of 32,767 characters

6 answers

1 accepted

I googled jira.text.field.character.limit after reviewing the case above, the answer is go to Administration > General Settings and click Advanced, find the property, click the value on the right to change it, 0 is unlimited.

5 votes
Boris Berenberg Community Champion Dec 04, 2015

This was changed in: https://jira.atlassian.com/browse/JRA-28519 Take a look there to see how you can increase this value.

Hi,

I can't find this setting in Administration > General Settings > Advanced - it no longer seems to be there. I kind of need to up this a bit since I get longer messages via email from time to time...

 

If there any way to get this changed?

 

Thanks!

Adminitration>System>Advanced Settings > 'jira.text.field.character.limit' in JIRA 7.1.9 

I had the same problem. I really could not find it in the UI.

Go on your JIRA server, find jpm.xml

(default: /opt/atlassian/jira/atlassian-jira/WEB-INF/classes/jpm.xml)

Search for jira.field.length in the file

(/jira.field.length in vim)

Change the value in there to whatever you'd prefer.

So there is no way to change this on the cloud instance?

I had the same problem today and we couldn't find it in the UI.

My suggestion would be to contact support and explain the situation, they can either point you to the option in the UI (if all of us somehow missed it) or at least perform the steps I described on the server.

My guess is that error message wasn't updated when that setting moved in the UI.

Thanks! I'll contact the support.

Any help from the support?

The HTML that JEditor embeds in it fields must be getting included in the character count. I was seeing this same message and when I check the character count in word, it was only about 8k characters. I was able to workaround the problem by highlighting all of the text and clicking the broom icon to clear all of the formatting.

0 votes

It is, the core of JIRA just looks at the total count.  JEditor's injection increases the count.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,831 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot