This seems to be new in 7.x series, a character limit in Description and Comment fields? As developers we paste in application output which can be lengthy but I'm also not sure the character counter is correct. We also use JEditor in our instance if that's related?
The entered text is too long. It exceeds the allowed limit of 32,767 characters
I can't find this setting in Administration > General Settings > Advanced - it no longer seems to be there. I kind of need to up this a bit since I get longer messages via email from time to time...
If there any way to get this changed?
I had the same problem. I really could not find it in the UI.
Go on your JIRA server, find jpm.xml
Search for jira.field.length in the file
(/jira.field.length in vim)
Change the value in there to whatever you'd prefer.
I had the same problem today and we couldn't find it in the UI.
My suggestion would be to contact support and explain the situation, they can either point you to the option in the UI (if all of us somehow missed it) or at least perform the steps I described on the server.
My guess is that error message wasn't updated when that setting moved in the UI.
The HTML that JEditor embeds in it fields must be getting included in the character count. I was seeing this same message and when I check the character count in word, it was only about 8k characters. I was able to workaround the problem by highlighting all of the text and clicking the broom icon to clear all of the formatting.
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