I am having an issue with Round-robin group executing in order. I have a few IF ELSE statements setup, and utilizing the round robin feature, when the IF ELSE is executed it will assign to the round robin group, but when it executes again and hits the ELSE statement with the same group, it does not take into account the previous IF ELSE that was assigned on the previous ticket and assigns it to the same user again. Has anyone had any similar issues or a fix for this?
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