JIRA Automation - Assign Created Issue Not Working as expected
We have a JIRA Automation in Place as below.
Trigger: Epic status is changed to "Ready for Approval"
Additional IF conditions are checked.
There's a multi-select custom field called "Impacted Units".
Based on the selections to the above field x number of task are to be created and assigned to each Unit Manager.
The Tasks are getting created successfully. e.g if there are 3 "Impacted Unit" then 3 child Tasks are created. However, when we try to assign the issue, instead of setting the assignee on the created Task, the automation script sets the assignee on the "Trigger Issue".
As the "For Each" action is running in a branch, it should ideally set the Assignee on the issue created inside this branch.
Any suggestions/ ideas would be appreciated.
1 answer
Hi @Aslam Mohammed ,
Sorry if I understood it wrong but why don't you set the Assignee field in the "Create new Task" step?
We are checking the values in the custom field and running the "For Each" action for the selected values to determine how many tasks are to be created.
e.g if this field has values UK, AU, NZ then 3 Tasks are created. And for each task the assignee needs to be a different user.
So, assigning the Task at creation stage is possible, however the automation script simply creates the tasks based on the for loop and can't validate the Impacted BU during task create action.
If it can do this, it would be ideal. Any suggestions welcome.
@Salih Tuç tried that already but it never picks these new tasks created by Automation to update the Assignee.
In the new automation, did you mark this checkbox?
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