JIRA Agile (Cannot close/complete sprint error)

Hi All,

Our folks in our Org, created the same sprint name across all projects. They also move issues across projects. Now the problem is that they cannot close the sprint since JIRA Agile keeps complaining that they do not have permissions to close the sprint since they are not apart of project administrators of the other project that they do not have access to or where the issue originated from. Only solution is make them project admins. Any ideas how to solve this issue.

Current Version : 5.2.11

Future Version : 6.4.12 (will upgrade shortly)

1 answer

This is because when you clone an issue it clones everything including the Sprint information for the source project.

The easiest way to solve this problem would be to give project admin permissions on all such projects.

In medium term, to avoid this problem i would recommend to educate your users not to clone the sprint information. You can also set up email subscriptions to get notified if any of the user did this, i.e. cloned issues whilst retaining sprint information.

In long run, you can create your own clone operation using CLone plus plugin and customise the cloning operation and restrict the clonging of sprint information.

Rahul

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,760 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot