JIRA - Add Time Alert when ticket is moved to certain column

[Raj Grewal]

Hi All, Hope you are doing well. 

I am wondering if this would be possible at all. 

Basically when my teams tickets are Moved from IN PROGRESS > CODE REVIEW I what to an alert to be sent out to the assignee that they need to log in time to the ticket. 

Is this possible or if there is something similar I can trigger maybe send them an alert every 48 hours ? 

(We agreed in our retro that we need some sort of alert as people forget to log time). 

[Victor - Modus Create · Accepted solution]

Hi @Raj Grewal ,

Based on my experience, you can find what you're trying to achieve using Notification Assistant for Jira Cloud.

- https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

Hope it helps.
Cheers,
Victor

[Yong Yang · Accepted solution]

Hi @Raj Grewal 

Welcome to our Community.

Based on my experience, the best pratice may be to provide a workflow transition screen (with worklog entry) to let the developers log their time spent on those tickets.

Of course, you could choose to use jira automation to notifiy dev, but I don't suggest multiple times of notifications.

Hope it helps. Thanks,

YY哥, Cloze Tech

[Raj Grewal]

Thanks for the response is there a thread you can recommend about the automation side of things ? 

I am unable to change the workflow at this current stage. 

[Yong Yang]

Hi @Raj Grewal 

Please go to project setting. In the sidebar, there's automation for you to create the below rule:

• Trigger: Issue Transitioned from A to B status
• Condition: if you need
• Action: Comment Issue to mention (@) the assignee or send an email to that assignee.

Hope it helps you. 

YY哥