JIRA - Add Time Alert when ticket is moved to certain column

Raj Grewal May 7, 2024

Hi All, Hope you are doing well. 

I am wondering if this would be possible at all. 

Basically when my teams tickets are Moved from IN PROGRESS > CODE REVIEW I what to an alert to be sent out to the assignee that they need to log in time to the ticket. 

Is this possible or if there is something similar I can trigger maybe send them an alert every 48 hours ? 

(We agreed in our retro that we need some sort of alert as people forget to log time). 

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YY哥
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 7, 2024

Hi @Raj Grewal 

Welcome to our Community.

Based on my experience, the best pratice may be to provide a workflow transition screen (with worklog entry) to let the developers log their time spent on those tickets.

Of course, you could choose to use jira automation to notifiy dev, but I don't suggest multiple times of notifications.

Hope it helps. Thanks,

YY哥, Cloze Tech

Raj Grewal May 8, 2024

Thanks for the response is there a thread you can recommend about the automation side of things ? 

I am unable to change the workflow at this current stage. 

YY哥
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 8, 2024

Hi @Raj Grewal 

Please go to project setting. In the sidebar, there's automation for you to create the below rule:

  • Trigger: Issue Transitioned from A to B status
  • Condition: if you need
  • Action: Comment Issue to mention (@) the assignee or send an email to that assignee.

Hope it helps you. 

YY哥

0 votes
Victor - Modus Create May 28, 2024

Hi @Raj Grewal ,

Based on my experience, you can find what you're trying to achieve using Notification Assistant for Jira Cloud.

https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview

Hope it helps.
Cheers,
Victor

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