JIRA AUTOMATION

[ghalia sidi amemou]

i create a rule when i create a ticket and change statuts "send communication" 

I add a "send e-mail" action to inform customers but I have an error in the status change condition I don't understand why 

 

[ghalia sidi amemou]

when I change the status to open it works

[Himanshi]

Hello @ghalia sidi amemou , Welcome to community !

Would it be possible for your to capture the error in English? 

It is a language challenge for me to review the error and share my input!

[ghalia sidi amemou]

[ghalia sidi amemou]

This is the rules, but I don't know why he passed the first condition and the second does not working.

communication envoyer = communication sen