ghalia sidi amemou May 12, 2023

i create a rule when i create a ticket and change statuts "send communication" 

I add a "send e-mail" action to inform customers but I have an error in the status change condition I don't understand why 


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ghalia sidi amemou May 12, 2023

q.PNGqq.PNGwhen I change the status to open it works

Atlassian Team
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May 12, 2023

Hello @ghalia sidi amemou , Welcome to community !

Would it be possible for your to capture the error in English? 

It is a language challenge for me to review the error and share my input!

ghalia sidi amemou May 12, 2023


ghalia sidi amemou May 12, 2023

This is the rules, but I don't know why he passed the first condition and the second does not working.

communication envoyer = communication senq.PNG

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