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i create a rule when i create a ticket and change statuts "send communication" 

I add a "send e-mail" action to inform customers but I have an error in the status change condition I don't understand why 


1 answer

q.PNGqq.PNGwhen I change the status to open it works

Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 12, 2023

Hello @ghalia sidi amemou , Welcome to community !

Would it be possible for your to capture the error in English? 

It is a language challenge for me to review the error and share my input!

This is the rules, but I don't know why he passed the first condition and the second does not working.

communication envoyer = communication senq.PNG

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