JEMH multiple profiles with one catch email Edited

Hello!

I'm trying to handle emails in different ways(with reopening closed tasks and creating new on closed) depending on sender address.

I have two JEMH profiles with equal catch email address, which are different in:
first : thread limit=none, blacklist containing emails for creating-new-issues-on-closed, blacklist action = ignore.
second : thread limit=open only, blacklist empty, blacklist action = drop

But now, if incoming email not in "for-creating-only" list, both profiles processing email and, as a result, I have two equal issues created.

The question is, can I somehow configure JEMH profile to prevent processing email by another profile. Sorry for broken english.

Jira 6.4.6 JEMH 1.7.2

Thanks!

1 answer

1 accepted

This widget could not be displayed.

Hi Mikhail,

Current versions of JEMH have a feature called Profile Groups which allows a group of individual profiles to be assigned to a single mail handler, JEMH will then loop around each profile in the group til an issue is either created or commented on successfully. This feature was implemented in JEMH 1.9.10, so it is not available in your current JEMH version.

It is not clear exactly what you are trying to accomplish based on the information in your question, this forum is not the best place for customer communication. Please create an issue via our JIRA instance in the support project, we can then try to understand your configuration goal: The Plugin People - JIRA

Please create an issue in JIRA explaining in detail exactly what you are trying to achieve, please also attach exports of your JEMH profile configuration so that we can see what you currently have configured.

It is worth noting that you are currently running a very old release of JEMH, 1.7.2 was released in early 2015 and there have been over 100 updates for JEMH since then, the current version of JEMH for JIRA 6.4 is 1.7.104, we advise upgrading if possible to receive the latest bugfixes and features. (Note that JIRA 6.4 is now end of life and therefore will only be receiving JEMH security fixes going forward).

Kind Regards,

Reece

I also know about Profile Groups, with it this configuation can be very easy, but Jira and JEMH versions cannot be changed.
Yes, I will browse pluginpeople.

Thank you for your quick reply, Reece!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

229 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you