JEMH is giving me zero email notifications but issues are created just fine.

I've followed the JEMH helpdesk from scatch guide and the inbound emails get processed and issues with all the proper custom field(s) for non jira users get populated. The problem I have is I never get emails for any activity on the created issues. I'm talking on creation or updates.

A few questions..

Does the required custom event have to be assoicated with a workflow?

What should I be looking for or how can I debug getting zero emails?

3 answers

Just pointing out the obvious, your Event Listener Project Mapping has 'filter sender' which is more verbosely 'dont send me the result of the email I just sent'. If you only have one sender in the email, and that sender is present in the custom field as an email address, this explains your situation. To cause the sender to receive updates, untick that option. If you need different/expanded behaviour, please raise an issue!

Given you are also storing Notification History, check the given issue, what does the Notification History tab show (nothing probably)?

The Notification Helper will only help trace notifications for Projects associated with a Notification Scheme.

The Custom Event referred in the guide should be selected in the Profile, its fired by JEMH after the two phase issue creation process is complete, and triggers the Event Listener.

Arg! I followed the setup guide a little too litterally.

In the "New Project Mapping" under "Event Listener" it has "[TEST]" as the project key and so, for some I read that litterally and pick our project called "TEST" as the mapped project.

All is good.

I'm sorta new to Atlassian Answers.. How do I give both you guys some 'credit' for helping me?

Glad to hear you got that sorted out, Michael!

Feel free to upvote our answers if you thought we were helpful.

Oh, and welcome to Answers :)

Sounds like JEMH is working fine if it's creating issues, processing custom fields, and handling non-JIRA-users.

You can turn on mail logging in the Logging & Profiling admin screen to get a better idea of what's going on.

Questions you might want to ask yourself when debugging:

  1. Is everyone else getting notifications?
  2. Is the notification scheme set up to notify me? Check out the Notification Helper for some insight into this.
  3. Are there any other active users with the same email as me (e.g. test accounts)? If so, try disabling them
  1. Other projects (and normal Jira users in those projects) are getting emails.
  2. I turned off the notification scheme for the project using JEMH because the guide referenced above said normal Jira users would get double emails.
  3. The mail address for the non-Jira users is unique to the system.

Is your account mapped to one of the roles in the Default Notification Scheme?

If this helps, here's the result from a test case:

Could you attach a redacted screenshot of the JIRA notifications tab in the Transports screen? I'm basically looking for the equivalent of this screenshot.

Arg.. I screwed up the order my responses... I attached screen shots on the other thread. Sorry.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Jira

5 ways you can make the most of Jira Software and Bitbucket Cloud

As part of the Bitbucket product team I'm always interested in better understanding what kind of impact the use of our tools have on the way you work. In a recent study we conducted of software devel...

64 views 0 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you