JEMH - Helpdesk Uncaught exceptions sending issueCreatedEmail

In catalina.out I have the following:

{code}

2013-12-13 18:28:11,200 QuartzScheduler_Worker-2 ERROR anonymous JEMH - Helpdesk [jira.emh.service.DefaultJEMHMessageManager] Uncaught exceptions sending issueCreatedEmail: null
java.lang.NullPointerException
at com.javahollic.jira.emh.service.DefaultJEMHMessageManager.createEmail(DefaultJEMHMessageManager.java:2513)
at com.javahollic.jira.emh.service.DefaultJEMHMessageManager.encodeAndSendEmailRetainingAddressees(DefaultJEMHMessageManager.java:2306)
at com.javahollic.jira.emh.service.DefaultJEMHMessageManager.sendIssueCreatedEmail(DefaultJEMHMessageManager.java:446)
at com.javahollic.jira.emh.service.ProcessorRunner.determineExecutionResult(ProcessorRunner.java:563)
at com.javahollic.jira.emh.service.ProcessorRunner.execute(ProcessorRunner.java:367)
at com.javahollic.jira.emh.service.EnterpriseMessageHandlerImpl.handleMessage(EnterpriseMessageHandlerImpl.java:287)
at com.javahollic.jira.emh.service.EnterpriseMessageHandlerProxy.handleMessage(EnterpriseMessageHandlerProxy.java:45)
at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:400)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:293)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:388)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:257)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
{code}

This may or may not have something to do with the fact that the assignee of a new ticket is not getting an email notification. The external user that initiated the creating of the ticket gets a notification, but the new assignee does not.

1 answer

1 accepted

Hi, its not a straightforward issue, depends on config, this isn't the right place for triaging that. Could you please log a support ticket @ https://thepluginpeople.atlassian.net/browse/JEMH, and provide a more complete log so I can see the build up to the problem? If you can shed context on it, like how it was triggered, who should have been notified, any irregularities in the related users (empty email addresses etc), would be useful.

Will do Andy. Thanks.

What should I do with this question? Shall I just say it's answered?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

767 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you