JEMH - Helpdesk Uncaught exceptions sending issueCreatedEmail

In catalina.out I have the following:


2013-12-13 18:28:11,200 QuartzScheduler_Worker-2 ERROR anonymous JEMH - Helpdesk [jira.emh.service.DefaultJEMHMessageManager] Uncaught exceptions sending issueCreatedEmail: null
at com.javahollic.jira.emh.service.DefaultJEMHMessageManager.createEmail(
at com.javahollic.jira.emh.service.DefaultJEMHMessageManager.encodeAndSendEmailRetainingAddressees(
at com.javahollic.jira.emh.service.DefaultJEMHMessageManager.sendIssueCreatedEmail(
at com.javahollic.jira.emh.service.ProcessorRunner.determineExecutionResult(
at com.javahollic.jira.emh.service.ProcessorRunner.execute(
at com.javahollic.jira.emh.service.EnterpriseMessageHandlerImpl.handleMessage(
at com.javahollic.jira.emh.service.EnterpriseMessageHandlerProxy.handleMessage(
at com.atlassian.jira.service.ServiceRunner.execute(
at org.quartz.simpl.SimpleThreadPool$

This may or may not have something to do with the fact that the assignee of a new ticket is not getting an email notification. The external user that initiated the creating of the ticket gets a notification, but the new assignee does not.

1 answer

1 accepted

0 votes
Accepted answer

Hi, its not a straightforward issue, depends on config, this isn't the right place for triaging that. Could you please log a support ticket @, and provide a more complete log so I can see the build up to the problem? If you can shed context on it, like how it was triggered, who should have been notified, any irregularities in the related users (empty email addresses etc), would be useful.

Will do Andy. Thanks.

What should I do with this question? Shall I just say it's answered?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,388 views 15 19
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you