JEMH - Helpdesk Uncaught exceptions sending issueCreatedEmail

In catalina.out I have the following:

{code}

2013-12-13 18:28:11,200 QuartzScheduler_Worker-2 ERROR anonymous JEMH - Helpdesk [jira.emh.service.DefaultJEMHMessageManager] Uncaught exceptions sending issueCreatedEmail: null
java.lang.NullPointerException
at com.javahollic.jira.emh.service.DefaultJEMHMessageManager.createEmail(DefaultJEMHMessageManager.java:2513)
at com.javahollic.jira.emh.service.DefaultJEMHMessageManager.encodeAndSendEmailRetainingAddressees(DefaultJEMHMessageManager.java:2306)
at com.javahollic.jira.emh.service.DefaultJEMHMessageManager.sendIssueCreatedEmail(DefaultJEMHMessageManager.java:446)
at com.javahollic.jira.emh.service.ProcessorRunner.determineExecutionResult(ProcessorRunner.java:563)
at com.javahollic.jira.emh.service.ProcessorRunner.execute(ProcessorRunner.java:367)
at com.javahollic.jira.emh.service.EnterpriseMessageHandlerImpl.handleMessage(EnterpriseMessageHandlerImpl.java:287)
at com.javahollic.jira.emh.service.EnterpriseMessageHandlerProxy.handleMessage(EnterpriseMessageHandlerProxy.java:45)
at com.atlassian.jira.service.services.mail.MailFetcherService$1.process(MailFetcherService.java:400)
at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:293)
at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:388)
at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:257)
at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)
at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
{code}

This may or may not have something to do with the fact that the assignee of a new ticket is not getting an email notification. The external user that initiated the creating of the ticket gets a notification, but the new assignee does not.

1 answer

1 accepted

0 votes
Accepted answer

Hi, its not a straightforward issue, depends on config, this isn't the right place for triaging that. Could you please log a support ticket @ https://thepluginpeople.atlassian.net/browse/JEMH, and provide a more complete log so I can see the build up to the problem? If you can shed context on it, like how it was triggered, who should have been notified, any irregularities in the related users (empty email addresses etc), would be useful.

Will do Andy. Thanks.

What should I do with this question? Shall I just say it's answered?

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