Its is Weird/new for me, not sure if you all knew this already and why

We have a project and a custom issue type, we use a numerically based priority custom field across this issue type and in this issue type screens we never used a jira default priority field and for some reason, i see this priority field as minor in details view on a single ticket, just one out of 460 tickets which are based on the custom issue type. Why is this happening?

This happens on ticket view screen. We have default screen for all issue operations. Am i missing anything here?

1.PNG

1 answer

1 accepted

0 votes

Not really missing anything.

Jira will display the priority (and some other system fields) if they have data, whether they are on your view screens or not.  In this case, even though you don't use the system Priority, this issue has somehow had one applied, so Jira shows it.

The usual culprits are (unusually) an admin making a mistake in setup and temporarily enabling the system field long enough for a user to populate it, and (the most common) an issue moving from a project where system Priority is used to one where it is not

Matt Doar Community Champion Nov 28, 2017

I'd suspect the latter. Check the issue history tab to see if it was moved. Sometimes the default Priority will get set on issues and appear unexpectedly.

To hide the standard Priority field you can use a field configuration, but it may mess up the default reports for the project in older versions of Jira.

Thank you, Nic and Matt for sharing your knowledge.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,997 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot