Issues with SalesForce Connector

Hi there -

I am trying to connect a cloud hosted JIRA to a cloud hosted SalesForce. When I test the connection - I receive the following error:

This application is currently not configured as part of the Salesforce.com trusted domain for your organization, please either add the IP range of this server to the Salesforce.com configurations.

What should I do to fix this?

Thanks!

Sarah

1 answer

Hi, Sarah.

You receive this error when you try to configure the application link between JIRA Cloud and Salesforce from JIRA's Application Link screen? (https://<instance_name>.atlassian.net/plugins/servlet/applinks/listApplicationLinks)

If not, can you check if the application link is already configured? If not, try to configure it by entering your Salesforce.com URL in the "Application" field then click the "Create new link" button.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

149 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you