Issues with Jira and AzureDevOps integration via Git Integration

[Jana Mandulová]

Hi, we have started to use this tool Git Integration https://marketplace.atlassian.com/apps/4984/git-integration-for-jira-github-gitlab-and-more?hosting=cloud&tab=overview

and we are having the following issues:

1. Synchronization between Jira and AzureDevOps takes to long - sometimes we see the newly created pull request in Jira in 2 minutes, but usually it takes 10-20 minutes, once it was almost 50 minutes. How can I influence how often the data are synchronized?

2. When developer creates pull request from Jira via button Create pull request - it creates new pull request in AzureDevOps, but the creator is me (I assume it takes the person who set up the integration). We need to see the real creator of the pull request in AzureDevOps. So the question is, how to do it?

[Gonchik Tsymzhitov · Accepted solution]

Hi @Jana Mandulová ! 

Looks like better to ping vendor via that page

https://help.gitkraken.com/git-integration-for-jira-cloud/gij-cloud-contact-support/?application=Git%20Integration%20for%20Jira

Cheers,

Gonchik

[Jana Mandulová]

Hi Gonchik, good idea! Let's see if they help me.

Jana

[Dave Labra Gaona]

Hi Jana

I have responded your questions in the corresponding support ticket, but if anyone benefits from these answers:

1. The plugin has an internal timer to update changes. This timer will automatically change based on the activity of your repositories. In case you need to see real-time indexing, you will need to use another feature called "Indexing Triggers". Please read this document on how to configure it.
2. This is very simple.
   1. Please go to the integration settings,
   2. Click on Feature Settings
   3. Make sure the "Require User PAT" option is enabled. Once the settings are saved, users will need to enter a valid PAT to be able to create branches/pull request and you will see the correct user.

Cheers,

David

[Josh_Unito]

Hi @Jana Mandulová! I'm from Unito - we offer an integration for Jira + Azure DevOps that can quickly sync issues to work items in real-time. Here's a demo I made on the use case. https://www.youtube.com/watch?v=s_f3x7dbaBU

You can also read about it here: https://unito.io/integrations/azure-devops-jira

Feel free to reach out if you have any questions!

Thanks