For some of my projects, when i link Live Plans it never finds any issues... I've looked at everything i can think of and still have no answer. In fact, i can create issues in portfolio, commit them to the project, and they disappear from Portfolio. However, they do get committed to the project. I've tried changing issues types, permissions, field config, roles, permission scheme, etc... Still can't get it to work. Thoughts?
Hey @Jason Frueh, hard to diagnose exactly, but here's a little checklist of things that could cause an issue to not show up, probably you've checked many of them already:
If none of this helps, please raise a support ticket to look at the particular instance. Thanks!
Custom field configurations: Any changes to fields, like for example having removed the fixVersion field at all from the issues? Portfolio checks this field when loading issues to see if its in an included or excluded assignment, if the whole field is not there, it might cause problems.
Thanks for the check list. Allowed me to figure out that i had Fix version field hidden in custom field configurations.
Live plans apparently can't work without it. So why don't it give an error/warning when creating a plan... Documentation doesn't say anything either as far as I could find.
I know this probably sounds lame, but did you happen to check to see if you have any filters applied to your view in Live Plan? I only ask because I had the same thing happen to one of my co-workers and we found that he had the Releases filter excluding the release he happened to be working with and we hadn't noticed it.
Thanks for the response! Other than the 'Later' release that's created automatically, there were no other releases for this project. I double checked the filters, and everything is set to all. What's odd about this one, is that the issue just never show up. Even when i configure the source originally. I've tried using the project, a project filter, and a board, and nothing ever shows up on the scope view.
November 2019, hitting the same issue. Created a fresh new live plan with no filters, pulling the issues straight from the projects and have selected all versions. Issues were not excluded from a plan in the past. I will run a re-indexing tonight to check if that fixes the problem, but this is a dealbreaker for introducing Portfolio as our release train management tool.
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