Issues missing after migration of SQL Database and JIRA to new server

JIRA v5.1.1

Confluence 4.3

MySQL 5.5

I set up a new server (test server) with the exact same version of JIRA and MySQL, as well as confluence. I then dumped the SQL databases from the old server and imported them on the new server. I also copied the following folders/files from the old server and overwrote the new servers files:

C: Program Files Atlassian Application Data JIRA data

C: Program Files Atlassian Application Data JIRA structure

C: Program Files Atlassian JIRA atlassian-jira images

C: Program Files Atlassian Application Data JIRA dbconfig.xml

C: Program Files Atlassian Application Data Confluence confluence.cfg.xml

C: Program Files Atlassian Application Data Confluence config

C: Program Files Atlassian Application Data Confluence index

Then, I started JIRA and Confluence and install plugins. Everything appears to be running properly except that I no longer have all my issues in JIRA. Oddly, 3 very old issues show up, but no other issues are present. The users, projects, greenhopper sprints, etc. are correctly pulled from the SQL database, but the issues are not.

I have investigated the contents of the SQL database and it does contain all the issues.

3 answers

1 accepted

The issue was resolved by reindexing.

Please make sure that you are not using the same SQL database for test and production instances.

If you are indeed using different databases, make sure that dbconfig.xml is pointing to the test database and not the production database.

Rahul

It is a new database. I didn't change dbconfig because it pointed to localhost and I created the new db on the new host to be identical to the old.

Can you check if the new database has the issues or not? If so there's an issue with the database import. I would start with this.

The database was fine

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,739 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot