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Issues marked as resolved still appear in search where resolution = unresolved

I've tried:

* several different formulations in JQL including Status != closed, resolution != resolved and others.
* adding a post function to the transition into closed

Not sure where to go from here. 

1 answer

1 accepted

0 votes
Answer accepted

Try "resolution is EMPTY" JQL

any resolution value added to an issue is considered resolved. 

Unfortunately that didn't work either. Screen Shot 2019-09-10 at 12.22.33 PM.png

Update the JQL to make sure resolution is EMPTY is properly applied.

 

Add before the reporter and close with before AND resolution. so it would be

 

(reporter = username or watcher = username) and (resolution is empty)

IT WORKED! Thank you!

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