Issues displayed in issue filter but not on board Edited

Hi !

This one has been driving me really crazy !

In my Jira project I have created a new issue type with a dedicated workflow. I have been testing this and it all works well.

I have created a really simple filter just selecting this single project and single issue type :

Project = SALES

Issue Type = PLUGS

The filter works fine showing all related issues. 

I have added all columns to a board and mapped them to statuses correctly but the issues do not appear on the board. However as soon as I go back and change the filter removing the filter for the single issue type the issues appear on the board. So with this filter the board works :

Project = SALES

And with this I see no issues

Project = SALES

Issue Type = PLUGS

Can anyone help ?


1 answer

1 accepted

1 vote
Accepted answer

Could you give us the plain JQL for the two queries, rather than describe them?

Also, can you tell us if you have more than one issue type called "Plugs" on your issue type list (globally, not the project)?

Hi Nic

Thanks. Sure yes. The querey that works as a filter but not in a board is : 

project = SALES AND issuetype = PLUGS ORDER BY Rank ASC

When I change to

project = SALES ORDER BY Rank ASC

Then both the filter and the board work. So the board is ok and works when I include all issue types but not when I only include the single issue type PLUGS that I have defined.

I only have one issue type PLUGS.

Ok, the only possibilities now are a massive bug no one else has reported, or your project is not using the "plugs" issue type you think it is.

To help with debugging the first one, try re-indexing the project.

Hi Nic,

I have re-index and still have the same problem.

I have been playing around and found the following which I hope provides a further clue.

I created a new board with the default statuses To Do, In Progress, Done. When I map my workflow statuses to these columns some (not all) issues appear on the board. What would block a status from appearing ? I found the following page

But I cannot find the log and am not sure what the sprint custom field is. Anyway it appears to be locked.


Ah, ok, I misunderstood something.

Your board columns determine what issues are shown on the board after the filter.  So if your board columns do not include a status, they literally are "not on the board".

So, first, make sure *all* status are mapped, and all your issues will be included on the board.

However, there's more.  A scrum board will show you two views - a backlog and the work in progress. 

The backlog will show you all issues that are not "done" (done being "any status in the far right hand column of the board").  That's because you don't care about them any more.  They're done, so you don't need them on a board.

The working board will show you done issues, but it is selecting only issues in the current sprint - i.e. the stuff you should be working on.

So, my best guess now is that many of your issues are done, or in unmapped status.

Thanks Nic,

I've solved the issue but I'm not sure how ! First I checked statuses and saw that they were linked to multiple workflows (most inactive). I cleaned up so that all statuses were only associated with one workflow.

Then in the new board I generated columns for the statuses I could see and realised the ones I could not see were in the backlog.

BUT the really strange thing is that I now have a new board that works but the old board (with the same mapping) does not show any issues.


I carried on playing around and I noticed in the new board that as soon as I set swimlanes for epics the issues dissapear from the board. When I remove the epic swimlane they all re-appear.

When I go to the scrum board backlog none of my epics appear in the epic tab.

Yet the epic labels appear on the scrum board cards.

 I'm lost !

Ok I must be getting better at this as I'm answering my own question here ! In the scrum board if your querey does not include the issue type EPIC you will not see any epics in the backlog tab. This is rather odd as they appear on the cards.

Nic you are a hero and I can enjoy the weekend !

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