Issues deleted from column configuration view

Someone recently deleted a large number of subtasks from a JIRA space and was able to do so from the board configuration column view.  She said that she was removing columns and statuses from the board and was given the option to do one bulk delete of everything from that view which resulted in removing 400 sub-tasks from the JIRA space.  I was unaware of the ability to delete in a way other than using the bulk update process from a filter.  I am also unsure how this was possible because whenever I have been in the column configuration view, I have been able to move statues to the Unmapped Statuses column but I have not been able to delete any statuses or any issues.  Trying to understand how this was possible.  Thanks!

2 answers

0 votes

There are several ways to delete issues, but they're all controlled by the "delete" permission in the project permission scheme.  Bulk-edit just lets you delete many in one go, rather than have to go into the issue view for each issue and click the delete option in the tools menu.  It sounds like that someone has the permission to delete, while you do not.

Most people recommend that you limit that, or even disable it completely to prevent such accidents.

 

I also have the delete permission so I should be able to see all the available delete options.  The person did not individually go into each issue and delete it, but was given the option to delete all issues pertaining to a board's filter from the column configuration view.

There is no way to do that from the column configuration view unless you've got an add-on that inserts it.  I don't think she's reporting the same place you are looking - it sounds like she's wandered off to the filter and then used bulk-edit.

You should find you can delete from the plain JIRA issue view, bulk-edit, from the options menu in the navigator and even the boards.  If you have delete issue in the project the issue is in.

I am unaware and unable to find any way to get an issue delete option from the Column Management tab of a Board Configuration. On the other hand if she went to the Board Filter, that could certainly get you there...

Might want to have her show you what she did.

I agree with Nic on limiting the Delete capability in the permissions - we have limited that to Admins only.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,870 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot