Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,369,734
Community Members
 
Community Events
168
Community Groups

Issues created not showing in the status board

We have been using the Jira Work Management for more than 3 years. The Jira project that we have created has been working fine for the past 2 years. The issue just happened yesterday where issue created in the project is not displaying in the status board. I could search the issue from the "Issues" function on the left hand side menu. 

I have tried to move the issue to other project and it was able to be displayed. It will not display when I moved the issue back to the original project.

I did not make any changes to the workflow or setting of the project. What could be the issue?

1 answer

0 votes
Alex Koxaras Community Leader Sep 20, 2022

HI @Allan Koay Hun Guan and welcome to the community,

Are you on a TMP or a CMP? Have you applied any filter on your board?

Hi Alex,

It is a Company-Managed Project. I am the administrator. This is the first time I have encountered this issue.

I did not apply any filter on my board. It has been working fine for the last 2 years.

Alex Koxaras Community Leader Sep 20, 2022

@Allan Koay Hun Guan are you as well the board administrator? What is the board filter? If you run this filter on the advance search, can you see that issue?

I am the organization administrator. I have not worked with board before. Yes, I can search and see the issues using search function.  

Alex Koxaras Community Leader Sep 20, 2022

@Allan Koay Hun Guan board administrator, not org administrator :) 

You have to see the board filter.

  • Go to board
  • Press ... on the top right corner
  • Board settings
  • See "Filter Query" 

If you run on an advance search the above filter query and you can see your issue there, then we should take a look at the Kanban board sub-filter, and the hidden issues.

Kindly do the above and report back.

@alex I can't find the "Board settings" menu at the ... More. There are only Customize Cards, Expand all columns and Collapse all columns as per the screenshot below.JIra.jpg

Do I need to be the board administrator to access the board settings?

Alex Koxaras Community Leader Sep 20, 2022

@Allan Koay Hun Guan no, my bad. You are on Jira Work Management. They don't have such settings. That issue you are searching for, is it a subtask?

@Alex Koxaras I have issues for both task and subtask. I have tried to change form task to subtask as well as from sub-task to task. The issues are not showing in the board.

Any suggestion?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS

Atlassian Community Events