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Issue with adding assignee to watchers

Edited

Hi,

I am facing two issues when creating an issue.  The first is when an issue is created, it automatically assigns a user.  That user would then be added s a watcher which is not occurring.  The second is when the watchers have been added to the issue, an email notification is sent to the watchers which is not happening as well.  Are these not possible or am I setting up the automation incorrectly?  Thanks.  Attached is the rule setup.

rule_1.jpg

1 answer

1 accepted

2 votes
Answer accepted
Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 06, 2023

Hi @Keith Vedol 

It might be the rule isn't keeping up - as actions don't necessarily happen in order - you could try using the Re-fetch issue data action to slow down each section?

This worked for me...

  • Trigger: Issue Created
  • Action: Assign Issue
    • Assign To = Specify User
    • User = User1
  • Action: Re-fetch issue data
  • Action: Manage Watchers
    • Add = {{issue.assignee}} - different smart value here
  • Action: Re-fetch issue data
  • Action: Send email
    • To = {{issue.watchers.emailAddress}}
    • Subject/Content = ABC

^ Let us know if this works!

If not, could try multiple rules?

Ste

Hi @Stephen Wright _Elabor8_,

Thanks for the response.  The first part works correctly being that it adds the watcher after re-fetch.  The issue remaining is sending the notification out to the watchers.  I know JIRA automatically sends updates on tickets you are watching, just wondering why there is an issue here when it does indeed send those emails but not the ones setup in the rule.  I have similar rules for update, comment, and transition and none send emails to the watcher list.

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 06, 2023

Hi @Keith Vedol 

What does the rules' audit log state in relation to the third action?

I tried this rule before answering and I received the custom email sent from Automation. 

Ste

Hi @Stephen Wright _Elabor8_

I found the customer email and it was going somewhere else. Interesting that if I run a similar rule on update/comment/transition I get a ton of emails as opposed to one.  One other question, is there a way to send the initial email with a custom email rather than the Automation for JIRA one?  I know you can change the reply though it would be nice to be able to change that as well.

Stephen Wright _Elabor8_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 06, 2023

Hi @Keith Vedol 

I don't believe so - it looks like it's a current suggestion though, vote for/follow it here: https://jira.atlassian.com/browse/AUTO-76

You can customer the sender's name though:

  • Go back to your Send email action
  • Open the "More options" menu below the Content box
  • Change the "From name" to whatever you want it to be

Ste

Like Keith Vedol likes this

@Stephen Wright _Elabor8_

Thank You for your assistance as it is really appreciated!

Regards,
Keith

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