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Issue with access to JIRA product for invited user

Tomas Kelečius
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I'm New Here
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Oct 11, 2023

I have added an user to Jira through users section but still getting this error -->

Request Id: 8b6442b7-c84b-40f0-8760-f67e51d41e00 Correlation Id: 8f2eb74e-491b-42d7-b3e4-3ff786db962d Timestamp: 2023-10-11T10:04:01Z Message: AADSTS50105: Your administrator has configured the application Atlassian Cloud ('ecf62524-c203-4355-9975-1adce2dacea9') to block users unless they are specifically granted ('assigned') access to the application. The signed in user 'firstname.lastname'@' is blocked because they are not a direct member of a group with access, nor had access directly assigned by an administrator. Please contact your administrator to assign access to this application.

The users is clearly added into the users list and has the same access as other users. What I'm doing wrong?

1 answer

0 votes
Trudy Claspill
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2023

Hello @Tomas Kelečius 

Welcome to the Atlassian Team. 

It is not enough for a user to appear in the User list. The user has to be a member of a group that is listed in the Product Access area for the Product to which you want them to have access.

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