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Issue with Workflow Validator Blocking AI-Generated Subtasks

Shena Goorawa
Shena Goorawa February 13, 2025

I've enabled a workflow validator that makes the Parent field mandatory when creating a ticket. However, when I use the AI function to create child issues (subtasks), I get an error, and the subtask isn’t created. If I disable the validator, the AI-generated subtask works fine. Has anyone encountered this before? Any suggestions on how to enforce the parent field without breaking AI-generated subtasks? Thanks in advance!

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Marc - Devoteam
Marc - Devoteam
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February 13, 2025

Hi @Shena Goorawa 

I don't think this is ootb functionality, but add via an app is this correct?

If so revert to the app developers this might not be possible in the app.

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