Issue with Design Links Not Appearing in Remote Links API

Amol Patil
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May 15, 2024

Hello,

I am currently facing an issue where design files I've added to a Jira issue via the "Add Design" (using Figma for Jira app) option are not appearing when I query the Remote Links API. I need some guidance on how to access these links through the Jira REST API.

Details:

  1. Action Performed:

    • I used the "Add Design" button in the Jira issue top bar to upload design files.
  2. Expected Result:

    • I expected to retrieve these design links through the Remote Links API endpoint: /rest/api/3/issue/{issueIdOrKey}/remotelink.
  3. Actual Result:

    • The API call does not return any information about the uploaded design files.
  4. Question:

    • Are design files uploaded via the "Add Design" option stored differently from other remote links?
    • How can I access these design files through the Jira REST API? Are there specific endpoints or methods for this?

Additional Information:

1 answer

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Answer accepted
Ryan Brailey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 19, 2024

To clarify, a Remote Issue Link is a function of a Jira Issue to refer to an external text URL. If you browse to a Jira Issue and click "Link Issue", you can then click "Add web link" and this will allow you to add a Remote Issue Link. For example, you can add a URL of "google.com" and Link Text to go with it. 

When you then use the API endpoint you referred to (/rest/api/3/issue/{issueIdOrKey}/remotelink), you should see the "google.com" listing returned (or whatever else was added): https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-remote-links/#api-group-issue-remote-links

Relating to your questions, Figma for Jira is a third-party Jira app:

1. Unless the third-party app is adding in a native Jira Remote Issue Link, then the app is storing this data elsewhere. The data could be stored in infrastructure hosted by the app vendor/developer. 

2. It would be best to direct this question to the app vendor, of which you can use the Support tab here to log a ticket with them: https://marketplace.atlassian.com/apps/1217865/figma-for-jira?tab=support&hosting=cloud

Amol Patil
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I'm New Here
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May 21, 2024

@Ryan Brailey Thanks for your response! Following your suggestion, I checked out the Q&A section on the app vendor's platform and found a solution that addresses my question perfectly. I really appreciate your help! Thanks again.

Like Ryan Brailey likes this

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