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Issue updating problem

I have some troubles with jira.
When I want to do some transitions it is updating very slowly.
For example I pressed "give an answer" and then it looks like faded:
1.PNG
Note: 1.It doesn't matter which transition I pressed. Problem is the same for all transitions.
2.I check also disk space,memory,cpu I think everything is okay.
2.PNG

1 answer

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@Jamil Rahimov  

I suggest  you first of all show us this  logs files  <jira_home>/log/atlassian-jira.log

it will be easier to  diagnose the issue. 

Possible solutions

JVM memory issue:

To  increase memory, see how  here https://confluence.atlassian.com/adminjiraserver074/increasing-jira-application-memory-881683971.html

 Hardware requirements issue :

https://confluence.atlassian.com/adminjiraserver073/jira-applications-installation-requirements-861253014.html

 

Best regards,

Moses

@Moses Thomas 
I can't attach file.
There isn't any option for uploading jira-log.

Image 1.jpg

@Moses Thomas 
I found this:

What is Dangerous use of multiple connections?
2019-11-06 09:34:40,606 http-nio-8080-exec-103 WARN museib.aliyev.r 573x163275x14 1k541qh 192.168.107.126,192.168.150.48 /rest/timesheet-gadget/1.0/timesheet.json [c.a.jira.ofbiz.ConnectionPoolHealthSqlInterceptor] Dangerous use of multiple connections: taken => count=2; marks=[1-0]; pool=30/30
2019-11-06 09:34:40,619 http-nio-8080-exec-103 WARN museib.aliyev.r 573x163275x14 1k541qh 192.168.107.126,192.168.150.48 /rest/timesheet-gadget/1.0/timesheet.json [c.a.jira.ofbiz.ConnectionPoolHealthSqlInterceptor] Dangerous use of multiple connections: replaced => count=1; marks=[0-0]; pool=29/30
2019-11-06 09:34:40,622 http-nio-8080-exec-82 WARN Emin.Mammadov.R 573x163289x17 grrkgf 192.168.121.109,192.168.150.48 /rest/timesheet-gadget/1.0/timesheet.json [c.a.jira.ofbiz.ConnectionPoolHealthSqlInterceptor] Dangerous use of multiple connections: replaced => count=1; marks=[0-0]; pool=29/30
2019-11-06 09:34:40,622 http-nio-8080-exec-82 WARN Emin.Mammadov.R 573x163289x17 grrkgf 192.168.121.109,192.168.150.48 /rest/timesheet-gadget/1.0/timesheet.json [c.a.jira.ofbiz.ConnectionPoolHealthSqlInterceptor] Dangerous use of multiple connections: taken => count=2; marks=[1-0]; pool=30/30
2019-11-06 09:34:40,627 http-nio-8080-exec-82 WARN Emin.Mammadov.R 573x163289x17 grrkgf 192.168.121.109,192.168.150.48 /rest/timesheet-gadget/1.0/timesheet.json [c.a.jira.ofbiz.ConnectionPoolHealthSqlInterceptor] Dangerous use of multiple connections: replaced => count=1; marks=[0-0]; pool=29/30
2019-11-06 09:34:40,635 http-nio-8080-exec-100 WARN Emin.Mammadov.R 570x158607x19 grrkgf 192.168.121.109,192.168.150.48 /rest/timesheet-gadget/1.0/timesheet.json [c.a.jira.ofbiz.ConnectionPoolHealthSqlInterceptor] Dangerous use of multiple connections: taken => count=2; marks=[1-0]; pool=30/30

@Jamil Rahimov  

This is a Known issue(Bug)

Please see issue reported  to Atlassian and try to apply workaround  and see if your issue is  resolved.

https://jira.atlassian.com/browse/JRASERVER-45794

 

Kind regards,

Moses

@Moses Thomas 
We solved this problem with db admin.
Problem was on database side.
Some tables weren't updated correctly that's why it couldn't get data from db.

Like Moses Thomas likes this

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