Issue opens with blank screen

[Alexander Kolev]

I have set up 2 projects in Jira

• one regular company-managed project that I use for tracking work
• one that is Jira Service Management project

My flow is

1. ticket is created via the JSM portal
2. the ticket is then cloned and moved to the regular project
3. work is done and when completed, the ticket in the JSM project is marked as such

The problem is that during step #2, when I open the moved ticket, it opens completely blank. The only workaround is to go the regular JIRA project and open it from there -> it then loads as expected

What am I doing wrong and how do I get this working normally as it's quite distracting (and slow) to go through the main project for every newly created ticket?

[Marc - Devoteam]

Hi @Alexander Kolev 

Welcome to the community.

Are you trying to open the issue from the portal or?

Form the portal a moved issue to a Jira project (not JSM) can't be done.

Issue in Jira projects can be opened from that project or the JSM project is the linked issue is opened from the linked JSM issue

[Alexander Kolev]

Here're the steps

1. I create a JSM ticket through the portal
2. I open JIRA, navigate to the service project and I clone the issue
3. I open the cloned issue (still same JSM project) and move it to the other jira project
4. I open the moved ticket (through the link in the pop up that shows after successful moving) and the window is blank

If I now open the non-JSM project (where the ticket was moved to), open Issues and click on the same ticket ID, ticket opens just fine

[Marc - Devoteam]

HI @Alexander Kolev 

Might be that the issue is not fully indexed yet when clicking the link in the popup.

You could make a recording an raise an issue with Atlassian Support.

I can't see why this is happening, this should work, but we can't see the instance backend of your instance.

[Alexander Kolev]

It seems it's CSP related and only happens on Firefox. If I use a different browser, the issue does not reproduce

The repro is now even simpler on ff - I just open a ticket URL and .. all blank, unless I navigate to the issue from within Jira

[Marc - Devoteam]

Hi @Alexander Kolev 

So its browser related.

The options you could try are:

• Clear Cache and Cookies
• Incognito on that browser
• Browser up to date, latest version?
• Extensions active, disable them?