Issue links -> Wiki Page: You do not have permission to view this page

We've set up "Trusted Application" and "oAuth" between JIRA and Confluence. JIRA filters in Confluence work fine, but issue links from JIRA to Confluence are forbidden.

Any hint, how to configure these permissions?

5 answers

1 accepted

The application link was referring to the wrong context, i.e. the real address behind the reverse proxy. After deleting the link and recreating it with the configured context it works correctly.

The documentation is wrong. It should not be:

If your (remote|local) application is Confluence, enter the following URL Patterns-
/plugins/servlet/streams,/plugins/servlet/applinks/whoami

But:

If your (remote|local) application is Confluence, enter the following URL Patterns 
   /plugins/servlet/streams
   /plugins/servlet/applinks/whoami
   /rpc/xmlrpc

this solved my problem when linking issues from Jira to Confluence:

- in Confluence pages, I was able to see the Jira issues

- in corresponding Jira issues (eg. created directly in the Confluence pages), I had the following message: "You do not have permission to view this page". Also, when I was trying to link the Jira issue to a confluence page manually, under the drop down button "select a space", "Loading" was written without anything else, and all search results were empty.

So many thank! Adding the

/rpc/xmlrpc

solved all this.

However, still, in Sprint reports, when I click on "Linked page", I have the message

"No Confluence server is configured. Please check your Application Links configuration"

Any clue ?

I am using trusted authentication on both sides, I removed the OAuth. Using Jira 6.1.7 and Confluence 5.4.2, behind an NGinx proxy using SSL.

Consider removing the URL Patterns completely. If you can life with the security implications, you will probably have a few problems less.

Does not work. Any other clue?

In the logs of NGinx I have this when I click on "linked issues" button on the sprint report (this feature used to work before, then I placed everything behind a webserver and updated the plugins):

10.42.1.16 - - [21/Mar/2014:18:12:27 +0100] "POST /confluence/rpc/xmlrpc HTTP/1.1" 200 4888 "-" "Jakarta Commons-HttpClient/3.0.1"
10.42.1.16 - - [21/Mar/2014:18:12:28 +0100] "POST /confluence/rpc/xmlrpc HTTP/1.1" 200 1544 "-" "Jakarta Commons-HttpClient/3.0.1"
10.34.28.115 - - [21/Mar/2014:18:12:28 +0100] "GET /jira/rest/greenhopper/1.0/sprint/3/pages?_=1395421947716 HTTP/1.1" 200 719 "https://atlas.is.localnet/jira/secure/RapidBoard.jspa?rapidView=1&view=reporting&chart=sprintRetrospective&sprint=3" "Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:27.0) Gecko/20100101 Firefox/27.0"

10.42.1.16 is the IP of the host machine, which is allowed in the trusted application, and 10.34.28.115 is my IP.

So it looks that the error message in incorrect in fact since something is sent to confluence, no?

I solved the issue, due to a problem in the SSL certificate in fact: see

[https://answers.atlassian.com/questions/263207/linked-pages-between-agile-and-confluence?page=1#280833]

Now everything works fine again.

However, it would be nice to have proper warnings in the log files of JIRA, it would have saved me a lot of time.

Hey, I think that probably the account that was done the application links between Confluence and JIRA, don't have such privilegies to see this specific issue from JIRA.

The currently logged in used in JIRA is also currently logged in in Confluence and can see the page there. So it's not an individual permission problem.

BTW: Do I need oAuth at all, if I have configured Trusted Application bidirectionally?

Hi Nabil. I have the exact same problem. But I did not understand your solution below. Can you elaborate. "After deleting the link and recreating it with the configured context it works correctly."

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,932 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot