I am working with a third-party system that generates incident report emails that contain an incident number within the subject line, and this incident number is used for all reports pertaining to a given incident (warning, critical, resolved).
The subject lines are generated like so:
Warning(Critical): Device X - Incident Y Reported: Incident Description
Device X - Incident Y Resolved: Incident Description
Is there any way I can have JIRA track the "Device X - Incident Y" part of the subject line so that only one issue key is created, and close the issue when the subject line denotes that the issue is resolved?
None as you are on OnDemand. Otherwise you could have written a custom email handler - https://developer.atlassian.com/display/JIRADEV/Plugin+Tutorial+-+Writing+a+Custom+Message+(Mail)+Handler+for+JIRA
(I am assuming that the Device X - Incident Y has nothing to do with the JIRA issue keys and you required a kind of mapping between this string and an actual JIRA issue)
That's pretty much waht I figured. And yes, you are correct, the Device X - Incident Y syntax is generated by the external system with which I am interfacing. I've been reading up on writing a custom message handler, but suspected I might run into a problem since we are using the on-demand platform. Looks like I'm going to have to code a custom pre-processing solution. Thanks for the swift reply!
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