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SLA is missing in particular ticket after "Time to SLA" has setup.
After checking "Where is my SLA", one of the condition "Issue is not in SLA Calculation Scope" is failed to meet.
Attached the SLA condition for checking.
Hello @Amen Yeung
Welcome to the Community!
I am a member of the app development team for this app.
If the issue does not fall within the SLA Scope, the SLA calculation will not be applied. For further details, please refer to the third section of this documentation. If you remain uncertain, kindly submit a support ticket here and our support team will respond.