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Issue does not meet SLA conditions - Issue is not in SLA Calculation Scope
Amen Yeung
I'm New Here 
Nov 08, 2023 I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
SLA is missing in particular ticket after "Time to SLA" has setup.
After checking "Where is my SLA", one of the condition "Issue is not in SLA Calculation Scope" is failed to meet.
Attached the SLA condition for checking.
2 answers
1 accepted
Amen Yeung
I'm New Here
Nov 08, 2023 I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Tuncay Senturk
Community Leader 
Nov 08, 2023 Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Tuncay Senturk
Community Leader
Nov 08, 2023 • edited Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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