Issue does not meet SLA conditions - Issue is not in SLA Calculation Scope

Amen Yeung
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November 8, 2023

SLA is missing in particular ticket after "Time to SLA" has setup.

After checking "Where is my SLA", one of the condition "Issue is not in SLA Calculation Scope" is failed to meet.

Attached the SLA condition for checking. 

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Amen Yeung
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November 8, 2023

@Tuncay Senturk thanks for your suggestions. In the SLA scope, I just setup the project only, while remains "Issues (JQL)". For details, I have submit a support ticket SUPPORT-128069. Thanks.

Tuncay Senturk
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November 8, 2023

Hi @Amen Yeung 

Thank you for your response and for submitting the support ticket. I've reviewed the ticket and noticed that it has already been resolved.

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Tuncay Senturk
Community Leader
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 8, 2023

Hello @Amen Yeung 

Welcome to the Community!

I am a member of the app development team for this app.

If the issue does not fall within the SLA Scope, the SLA calculation will not be applied. For further details, please refer to the third section of this documentation. If you remain uncertain, kindly submit a support ticket here and our support team will respond.

Thanks!

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