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Issue description missing in new view?

An issue's description is not visible in new view. If I switch to oldIssueView, I am able to see the description

1 answer

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Answer accepted

Hello Jonathan,

The only setting that could hide the description field only in the new issue view would be the Issue Layout setting.

Please, perform the steps below and check if that's the case:

- Navigate to your project > Project Settings > issue Layout

- Drag the description field from Hidden Fields to the Description Area

- Click to Save your Changes

If the steps above didn't work, please let us know the browser you are using and any errors returned in the Javascript console of your browser, so we can probably troubleshoot it.

The description field is not visible in the list of hidden fields. I can only see it on the old view.

Hello @Liz

Can you please confirm if you are using a Classic or Next-gen project? 

Additionally, please provide us with two screenshots:

- One screenshot of your issue view, not displaying the description field

- Another from your issue layout under Project settings

Hello @Petter Gonçalves we are using a classic project. We are working on migrating from Jira server to Jira cloud. We have run a test migration and are now testing we can do all the same stuff. 

Please see screenshots attached. 


issue configure.pngissue view.png

I'm experiencing this as well, and cannot seem to find a single Settings or issue view control that will resolve the issue. I see that Petter from Atlassian last responded on 3/31.

On my team, we have several projects all in the same workspace. Some of those projects are set to next gen (like mine) and some are still classic. When I go to review a story from a project that is set to classic, I still have the next gen view but I am unable to see critical fields such as description.

if these two project types (next gen and classic) are not compatible, we should not have been able to configure them both in the same workspace.

Need a fix for this ASAP.  Please advise.

This is still an issue, and now I have a notification saying the new view will replace the old one, at which point I will lose the description of all of my issues!

As an update, I believe I might have fixed this. The issue appears to be that I didn't not have (no idea why) "Description" as a field in the "View issue" screen configuration. 

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