When the current user "A" creates an issue SD-1 they are unable to change ticket status to "waiting for customer" if a comment is made during transition.
We use Kanban and the ticket can be dragged and dopped into the column which triggers the popup screen that allows us to comment on the ticket. If the user "A" who created the ticket enters a comment the ticket will not move into the new status. The ticket will reamain in the previous status(column). However The comment will be sent via JEMH and will also be recorded on the ticket.
If the ticket SD-1 is moved and no comment is made during the transition by user "A" the status will be changed and works execpt no comment will be made, which defeats the purpose.
I have verifyfied that other user "B" can move that same ticket SD-1 to new column, comment, and it works perfectly.
I have also verified that user "A" can move and change status of other tickets SD-2 created by other user "C" which user "C" can't get to work.
I do not have any conditions or validators on the transition. I only have five post functions:
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs